Senior Guest Services Lead – Luxury Telecomms Team

DUBAI HOLDING; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates is seeking a Senior Guest Services Assistant. This role involves managing guest communications, handling requests, and ensuring guest satisfaction in a multicultural environment. The ideal candidate has up to 2 years of experience in the hospitality sector, proficiency in Microsoft Office, and values cultural diversity. Attractive tax-free salary and benefits are offered.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates

Health care package

Qualifications

• Up to 2 years of experience in a relevant field.
• Experience in an international setting and understanding of cultural differences.
• Ability to work with a multicultural team.

Responsibilities

• Answer calls and assist guests promptly.
• Handle incoming and outgoing communications efficiently.
• Manage emergencies and guest requests effectively.
• Participate in briefings and manage records accurately.
• Ensure wake-up calls are timed and recorded correctly.
• Update guest information accurately and regularly.

Skills

Experience with international hospitality

Cultural awareness

Microsoft Office programs

Additional languages

Job description

A luxury hospitality brand in the United Arab Emirates is seeking a Senior Guest Services Assistant. This role involves managing guest communications, handling requests, and ensuring guest satisfaction in a multicultural environment. The ideal candidate has up to 2 years of experience in the hospitality sector, proficiency in Microsoft Office, and values cultural diversity. Attractive tax-free salary and benefits are offered.