Senior Finance Managed Services Contractor

PricewaterhouseCoopers; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading consulting firm in Dubai seeks a Senior Associate to execute managed service delivery processes, enhance client interactions, and optimize project outcomes. The ideal candidate will leverage analytical skills to solve complex problems while building meaningful client relationships. Experience in customer handling and compliance required. This role offers a unique opportunity to develop leadership skills in a dynamic environment.

Qualifications

• Experience in managing client interactions and resolving queries.
• Ability to interpret data for insights and recommendations.
• Understanding of business processes and engagement strategies.

Responsibilities

• Execute outsourced processes like client interactions and data processing.
• Implement and monitor quality controls.
• Respond effectively to diverse perspectives and needs.

Skills

Active Listening

Analytical Thinking

Creativity

Customer Data Management (CDM)

Emotional Regulation

Communication

Job description

Overview

Line of Service: Internal Firm Services. Industry/Sector: Not Applicable. Specialism: IFS Internal Firm Services Other. Management Level: Senior Associate. Job Description & Summary: At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver highquality services to clients. As a managed service delivery generalist at PwC you will execute outsourced processes such as client and customer interaction; data review enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries. Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.

Responsibilities

• As a managed service delivery generalist you will execute outsourced processes such as client and customer interaction; data review enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
• Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
• Respond effectively to the diverse perspectives needs and feelings of others.
• Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

Required Experience

Senior IC

Education and Certifications

Education: Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications: (if blank certifications not specified)

Required Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Outsourcing Claims Performance Management Communication Complaint Management Compliance Auditing Compliance Review Contract Review Corrective Actions Creativity Customer Data Management (CDM) Customer Due Diligence Customer Handling Data Entry Data Quality Data Quality Assessment Delivery Excellence Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity 20 more

Additional Information

Desired Languages: Not specified

Travel Requirements: Not Specified

Available for Work Visa Sponsorship: No

Government Clearance Required: No

Job Posting End Date: Not specified

Required Experience: Senior IC