Senior Field Service Engineer - GIS Specialist

Hitachi; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

A major engineering firm in Abu Dhabi is seeking a Senior Field Service Engineer - GIS Specialist. You will handle aftermarket services for High Voltage Gas Insulated Switchgears and ensure compliance with safety regulations. The ideal candidate has a degree in engineering, extensive experience in High Voltage Equipment, and strong communication skills. Proficiency in Arabic is a plus for this full-time on-site role.

Qualifications

• Minimum 10 years overall experience, with 6-8 years in High Voltage Equipment.
• Proven expertise in Transmission GIS Installation & Commissioning.
• Fluency in both spoken & written English is required.
• Certification in Hitachi Energy GIS products is a strong advantage.

Responsibilities

• Perform preventative maintenance and troubleshooting on High Voltage Products.
• Coordinate investigations into customer-reported issues.
• Create service reports and time sheets endorsed by customers.
• Participate in planning and execution of installation activities.

Skills

High Voltage Equipment installation

Switchgear testing and commissioning

Interpersonal communication

Problem-solving

Education

Bachelor’s degree or Diploma in engineering field

Job description

Location: Abu Dhabi, Abu Dhabi, United Arab Emirates

Job ID: R0109423

Date Posted: 2025-10-30

Company Name: HITACHI ENERGY SYSTEMS LLC

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Job Description

We are seeking a motivated and enthusiastic Senior Field Service Engineer - GIS Specialist to join our team. In this role, you will be responsible for encompassing the performance of aftermarket services and support for the installed base, as well as maintenance services for High Voltage Gas Insulated Switchgears (132kV and above) to our utility contractors in the UAE. This position will involve performing preventive maintenance, upgrades, troubleshooting, and warranty repairs on High Voltage Products, as well as executing, installation and commissioning activities. It also involves the development and implementation of proactive services responsive to customer requirements. The position also includes coordination of investigations into customer-reported issues and assistance in achieving equitable solutions for our customers.

How you’ll make an impact

• Participating in the planning and execution of installation and commissioning activities on‑site. Executing design modifications for commissioning and offering annotations for as‑built project documentation.
• Having a strong knowledge of High Voltage Products Services & Service portfolios
• Carrying out Installation & Commissioning, extension and Maintenance services independently.
• Providing on‑site or remote technical support for installation and commissioning of GIS and routine maintenance services, identifying technical problems and making analysis through remote or on‑site activity in different Service categories.
• Taking part in pre‑commissioning meetings, commissioning planning activities and documentation preparation (e.g. FAT documentation, Site ITPs & ITRs, Method Statements, Control programs, etc.).
• Supporting tendering by providing commissioning plans and time/cost estimation.
• Ensuring compliance with safety regulations and industry standards.
• Recommending customers for immediate and future service requirements, provide feedback to Service Sales team.
• Acting as representative of the OEM during interaction with the customer and preparing the tools, equipment and parts needed for a service job and understanding the scope of the job to be performed.
• Ensuring that documentation for the job is available and briefing with service manager, head of department or supervisor about the expected situation on site.
• Creating service reports, time sheets & delivery notes, endorsed by customers.
• Effectively managing multifunctional interfaces - internal, feeder factories, service department, customers, and sub suppliers and abilities to show personal leadership & maintain a teamwork environment to deliver assignments. Strong self‑disciplined approach to ensure quality and accuracy of delivery.
• Establishing long‑term customer relationships by understanding customer requirements and applicable regulations, respond immediately to issues and demonstrate in‑depth technical service product/solutions knowledge to promote product Life Cycle Management.
• Responsible for adherence to the quality assurance requirements on the Power Plant or Substation or Oil & Gas or process Industries site and seeks to improve these continually.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor’s degree or Diploma in engineering field is required.
• Minimum 10 years of overall experience, with 6–8 years in High Voltage Equipment installation, testing, commissioning, repair, and maintenance. Proven expertise in Transmission GIS Installation & Commissioning, including substation services and preventive maintenance.
• Solid understanding of switchgear testing and commissioning and other key substation apparatus.
• Experience across the full lifecycle of substation projects—tendering, engineering, and site commissioning. Proficiency in computer applications and strong interpersonal communication skills.
• Certification in Hitachi Energy GIS products is a strong advantage.
• Fluency in Arabic is a plus.
• A collaborative team player with a customer‑focused mindset and commitment to quality.
• Proficiency in both spoken & written English is required.

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