Senior Enterprise CSM — MEA/CIS/CEE (Remote from Dubai)

Amplitude; Dubai; Hybrid; AED 293,000 - 368,000; Full time

Job summary

A leading AI analytics platform is seeking a Customer Success Manager to manage Enterprise accounts across the Middle East and CIS & CEE regions. The ideal candidate will have prior experience in customer success and a strong technical aptitude. This role emphasizes collaboration, growth mindset, and the ability to provide valuable insights from complex data. Fluency in English is essential, along with a passion for customer engagement and problem-solving.

Qualifications

• Previous experience in customer success or account management roles.
• Experience with Enterprise accounts.
• Desire to travel to Abu Dhabi and Saudi Arabia.

Responsibilities

• Partner with Account Executives to secure renewals and expansions.
• Use Gainsight to monitor account health and drive adoption.
• Provide expertise to help customers derive insights from the product.
• Plan and deliver value-based business reviews with client executives.
• Innovate in managing a portfolio of Enterprise accounts.

Skills

Strong organizational skills

Problem-solving mentality

Technical aptitude

Fluency in English

Experience with account planning

Tools

Gainsight

SQL

Job description

A leading AI analytics platform is seeking a Customer Success Manager to manage Enterprise accounts across the Middle East and CIS & CEE regions. The ideal candidate will have prior experience in customer success and a strong technical aptitude. This role emphasizes collaboration, growth mindset, and the ability to provide valuable insights from complex data. Fluency in English is essential, along with a passion for customer engagement and problem-solving.