Senior Engineer, Managed Services & Technical Lead

Convergint; Ras Al Khaimah; On-site; AED 180,000 - 420,000; Full time

Job summary

Convergint seeks a Senior Engineer - Managed Services in Ras Al Khaimah, UAE, to lead technical delivery, mentor the team and ensure service quality. You will coordinate resources, oversee site activities, and drive continuous improvement across projects.

Ideal candidates have 8–10 years in project management within security services, strong UAE knowledge, and excellent communication. The role emphasizes technical leadership, problem solving and strong client relationships.

Qualifications

• 8-10 years' experience in project management in security services companies.
• Must have extensive knowledge of UAE
• Detailed-oriented, excellent communication and presentation skills, customer orientation.
• Highly technical.

Responsibilities

• Must ensure teams follow the correct procedures, policies, and documentation requirements across maintenance duration.
• Able to guide the team through the troubleshooting, testing and implementation stages and review the completed work effectively.
• Provide direction and technical expertise in design, development and systems integration where required.
• Able to make quick decisions and solve technical problems to provide an efficient environment for Managed Services implementation.
• Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability.
• Must provide technical training to teams when required and serve as a technical mentor to team members.
• Regular site visits under AMC and ensuring the system is running smoothly.
• Checking the regular routine for Preventative Maintenance and the technical scope of work.
• Conduct internal quality inspection for Managed Services activities.
• Conduct technical site surveys for Managed Services requests.
• Prepare technical guidelines for Managed Services team.
• Technical performance evaluation of team members to be done every quarter.
• In control of the overall technical performance of the team.
• Develop and maintain a remote Managed Services program.
• Ensures the efficiency of the Managed Services teams.
• Oversees the technical handover to Managed Services teams.
• Arrange for resources and help in solving technical problems on and offsite as and when needed.
• Evaluates tender technical specifications.
• Attends and build Client and Vendor relationships

Skills

Project management

Education

Bachelor of Engineering or IT

Job description

Convergint seeks a Senior Engineer - Managed Services in Ras Al Khaimah, UAE, to lead technical delivery, mentor the team and ensure service quality. You will coordinate resources, oversee site activities, and drive continuous improvement across projects.

Ideal candidates have 8–10 years in project management within security services, strong UAE knowledge, and excellent communication. The role emphasizes technical leadership, problem solving and strong client relationships.