Senior Director - Client Incentive Operations CEMEA

Visa; Dubai; On-site; AED 400,000 - 600,000; Full time

Job summary

A global payment technology company in Dubai is seeking an experienced leader for their Client Incentive Operations team. The ideal candidate will have over 15 years of experience in finance or accounting, strong analytical skills, and ability to manage high-pressure situations. This role involves overseeing client agreements, ensuring compliance with accounting policies, and driving global process improvements. It is a full-time hybrid position, with in-office expectations to be confirmed.

Qualifications

• Over 15 years of progressive experience in finance, accounting, or audit.
• Proven track record of developing talent and driving results.
• Ability to manage high-pressure situations and adapt to business changes.

Responsibilities

• Provide oversight to Client Incentive Operations team managing agreements.
• Ensure compliance with Visa accounting policies and contractual terms.
• Drive global process improvements and establish performance metrics.

Skills

Leadership and team development

Analytical skills

Problem-solving

Communication skills

Proficiency with Microsoft Excel

Adaptability to change

Education

Bachelor's Degree in Accounting or Finance

CPA or MBA (preferred)

Tools

AI tools and platforms

Job description

The Client Incentive Operations team are responsible for managing Client Incentive and Merchant Acceptance Incentive agreements.
We ensure compliance with contractual terms and determine the accounting treatment of each incentive deal and conformity with US GAAP. We use lean/six sigma process methodologies to provide benefits to our stakeholders regarding quality cost and schedule associated with our work.

Essential Functions

• Provide leadership and oversight to the Client Incentive Operations team responsible for managing CEMEA Client Incentive agreements.
• Partner with Sales Contract Management Legal FP&A Accounting and Regional Finance Executives to ensure alignment and communicate any updates timely.
• Provide guidance on accounting treatment for incentive arrangements standardize contract structure. Automate and align processes globally.

Coach and develop team members ensuring accurate daily operations:

• Ensure that contractual commitments are in accordance with the terms of the contract and in compliance with Visa accounting policy and SOX controls
• Liaise with stakeholders such as Sales Legal FP&A Accounting Billing to determine the fulfillment of contractual obligations
• Assist the team in issue resolutions
• Manage the quarterly review of quarterly deliverables including client payments accruals value-in-kind (VIK) reporting significant new contracts global flux analysis and contractual adjustments or amendments
• Drive and implement global process improvements
• Establish and measure performance metrics
• Focus on process improvements and AI integration into the teams daily operations
• Provide ad-hoc support

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

• Bachelors Degree in Accounting or Finance with over 15 years of progressive experience in finance accounting or audit. CPA MBA or advanced degree preferred
• Proven leadership and team development skills. Attract high caliber individuals develop talents and drive results
• Strong analytical and problem-solving skills and ability to work under pressure in a high volume. Lead change and adapt to the changing business needs
• Excellent verbal and written communication skills
• Possess business acumen to understand high level corporate initiatives yet be able to manage day-to-day tactical decisions to ensure delivery of all key initiatives
• Proficient with Microsoft Excel AI tools and platforms

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time