Senior Desktop Support Engineer – Enterprise IT & Mobility

Dicetek LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job description

Experience

• Experience within complex environments defined by high availability, high transaction rate and geographical complexity
• 4+ years in IT Operations within an organization of more than 4000 users with at least 3 years of experience in banking

Technical/Functional

• Expertise in End user technologies
• Strong understanding on the technical aspects of mobile devices.
• Familiar with data transfers from iOS to Android and vice versa.
• Strong understanding of Avaya and Polycom functionalities.
• Familiar with latest EUS devices/platforms in the market.
• Ability to troubleshoot complex hardware and software issues.
• Ability to influence, coach/mentor and listen to team members and peers if applicable
• Experience in coordinating, facilitating and influencing management
• Experience in contributing to and executing ITIL maturity uplift plans or roadmaps