Senior Customer Service Lead – SAP & Logistics

Optifashion; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in Dubai is seeking an experienced Customer Service Representative. You will deliver excellent customer support, coordinate logistics, and handle inquiries across multiple channels. The role requires a bachelor's degree and at least 10 years of relevant experience in customer service. Proficiency in SAP and strong communication skills are essential. This position offers a dynamic working environment aligned with high service standards.

Qualifications

• 10+ years of relevant experience in a similar customer service role.
• Strong communication skills in English; Arabic is an advantage.
• Customer-focused attitude and ability to handle complex inquiries.

Responsibilities

• Respond to customer inquiries via phone, email, and in-store.
• Coordinate with internal departments to resolve customer concerns.
• Maintain accurate customer records and track feedback using Excel.
• Handle returns and service requests according to company policies.
• Ensure service quality aligned with company standards.

Skills

Senior-level customer service experience

Proficiency in SAP

Strong skills in Microsoft Excel

Excellent English communication

Problem-solving ability

Interpersonal skills

Customer-focused attitude

Ability to work independently

Ability to work in a team

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

SAP

Microsoft Excel

Job description

A leading retail company in Dubai is seeking an experienced Customer Service Representative. You will deliver excellent customer support, coordinate logistics, and handle inquiries across multiple channels. The role requires a bachelor's degree and at least 10 years of relevant experience in customer service. Proficiency in SAP and strong communication skills are essential. This position offers a dynamic working environment aligned with high service standards.