Senior Customer Experience & Service Design Lead

Road and Transport, RTA Dubai; Dubai; On-site; AED 334,800 - 390,600; Full time

Benefits offered by this job

Medical insurance

Retirement benefits under UAE Labour Law

Professional development opportunities

Job summary

The Roads and Transport Authority (RTA) in Dubai is looking for a Customer Experience Manager to drive customer-centric strategies across its services. This role will involve enhancing customer journeys and fostering a service-first culture within the agency.

Candidates should hold a bachelor's degree and possess at least 11 years of relevant experience. RTA offers a competitive salary package with benefits, aiming to shape Dubai's transport innovation. Join us to contribute to a customer-centric smart city.

Qualifications

• Minimum 11 years of relevant experience in customer experience or service design.
• Proven ability in VOC research methods and change management.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop customer experience frameworks across RTA services.
• Lead service design improvement initiatives using VOC insights.
• Create metrics to track customer experience quality and satisfaction.

Skills

VOC research methods

Design thinking

Customer journey mapping

Analytical skills

Stakeholder collaboration

Education

Bachelor's degree in Business Administration, Computer Science, or related field

Job description

The Roads and Transport Authority (RTA) in Dubai is looking for a Customer Experience Manager to drive customer-centric strategies across its services. This role will involve enhancing customer journeys and fostering a service-first culture within the agency.

Candidates should hold a bachelor's degree and possess at least 11 years of relevant experience. RTA offers a competitive salary package with benefits, aiming to shape Dubai's transport innovation. Join us to contribute to a customer-centric smart city.