Senior CSM — Data-Driven ROI & Exec Partnerships

Informatica Corp.; Dubai; Hybrid; AED 200,000 - 250,000; Full time

Job summary

A leading data management company in Dubai is seeking a Senior Customer Success Manager. The role involves driving customer adoption and maximizing value through strategic partnerships. Candidates should have over 5 years of relevant experience and a proven track record in managing customer accounts. The position offers a hybrid work schedule and comprehensive benefits, emphasizing the company's commitment to employee wellbeing.

Benefits

Comprehensive health and wellness benefits

Flexible time-off policy

Equity opportunities

Qualifications

• 5+ years relevant experience in customer success or related field.
• Proven ability to drive customer adoption and manage relationships.
• Strong understanding of industry decision-making and business objectives.

Responsibilities

• Develop trusted advisor relationships with executive sponsors.
• Track implementation and adoption milestones for customers.
• Prepare success reports and manage escalations.

Skills

Customer account management

Business strategy alignment

Communication skills

Collaboration

Customer satisfaction focus

Education

BA/BS or equivalent educational background

Tools

Data warehousing

Business intelligence solutions

Job description

A leading data management company in Dubai is seeking a Senior Customer Success Manager. The role involves driving customer adoption and maximizing value through strategic partnerships. Candidates should have over 5 years of relevant experience and a proven track record in managing customer accounts. The position offers a hybrid work schedule and comprehensive benefits, emphasizing the company's commitment to employee wellbeing.