Senior Case Manager, Legal Operations & Court Leadership

ADGM; Abu Dhabi; On-site; AED 300,000 - 420,000; Full time

Job summary

ADGM Courts, the common law framework within Abu Dhabi Global Market, seeks a Senior Case Manager to lead a high‑performing team and oversee registry operations. You will guide case allocation, monitor progress, and ensure compliance with court procedures while working with Judges, legal representatives, and internal stakeholders.

The role combines strategic oversight with hands-on leadership in a sophisticated, common‑law environment and requires extensive experience in complex case management

Qualifications

• Bachelor’s degree in law required.
• 10–12+ years in a law firm, court system, corporate legal/compliance department, or similar environment.
• Demonstrated experience managing and leading a team is essential.
• Proven experience overseeing complex casework and operational delivery.
• Strong experience in driving process improvements and managing digital platforms.
• Advanced IT and document management system expertise.

Responsibilities

• Oversee case allocation across the team, ensuring balanced workloads and appropriate prioritisation.
• Monitor case progress and quality, stepping in to resolve escalations and remove blockers.
• Ensure all case handling complies with internal policies, legal frameworks, and regulatory requirements.
• Oversee the day-to-day operations of ADGM Courts’ eCourts Platform, ensuring efficiency, accuracy, and compliance.
• Ensure consistent application of ADGM Court Procedure Rules across all casework.
• Lead, manage, and develop a team of Case Managers, ensuring high performance and accountability.
• Allocate caseloads strategically, balancing workload, complexity, and team capability.
• Conduct regular performance reviews, 1:1s, and development planning.
• Provide coaching, mentoring, and technical guidance to enhance team capability.
• Foster a collaborative, professional, and high-performing team culture.
• Identify resource gaps and support recruitment, onboarding, and training of new team members.
• Maintain oversight of case progression, ensuring timelines, quality standards, and KPIs are consistently met.
• Review complex filings, procedural issues, and case developments, providing direction where required.
• Ensure effective management of evidence, hearing bundles, and case documentation.
• Oversee responses to stakeholder enquiries, ensuring consistency and professionalism.
• Act as a senior liaison for Judges, legal representatives, litigants, and internal stakeholders.
• Manage escalations and resolve complex issues with sound judgment and professionalism.
• Build and maintain strong relationships with the legal profession and ADGM stakeholders.
• Lead enhancements to the eCourts Platform in collaboration with IT teams.
• Oversee testing, implementation, and optimisation of system upgrades and releases.
• Identify trends, inefficiencies, and risks, and implement solutions to improve service delivery.
• Drive the development and standardisation of templates, manuals, and processes.
• Oversee preparation of dashboards, KPI reports, and management information.
• Provide insights and recommendations to the Registrar and senior leadership.
• Support strategic planning, budgeting, and performance tracking.
• Contribute to business continuity planning, risk management, and compliance initiatives.

Skills

Leadership

Stakeholder management

Organisational skills

Analytical abilities

Drafting

Problem solving

Education

Bachelor’s degree in law

Tools

eCourts Platform

Job description

ADGM Courts, the common law framework within Abu Dhabi Global Market, seeks a Senior Case Manager to lead a high‑performing team and oversee registry operations. You will guide case allocation, monitor progress, and ensure compliance with court procedures while working with Judges, legal representatives, and internal stakeholders.

The role combines strategic oversight with hands-on leadership in a sophisticated, common‑law environment and requires extensive experience in complex case management