Senior Associate, Operations (UAE National)

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading mall management company in Dubai is seeking a skilled operations manager to oversee day-to-day activities, ensuring high standards of presentation, safety, and facilities. The ideal candidate has a Bachelor’s degree, 2-3 years of experience in mall operations, and strong communication and decision-making skills. Join us for a rewarding career in a vibrant environment with over 45,000 colleagues.

Qualifications

• 2-3 years' experience in mall operations, maintenance, safety, and facilities management.
• Strong understanding of financial and budgeting processes.
• Highly detail-oriented with a big-picture view.

Responsibilities

• Oversee full mall operations including cleaning, security, safety, and facilities.
• Administer budgets and optimize resources for management review.
• Lead coordination with government authorities and handle tenant compliance.

Skills

Communication skills

Interpersonal skills

Negotiation skills

Decision-making skills

Education

Bachelor’s degree in operations management or equivalent

Tools

MS Office

MS Project

AutoCAD

Job description

ROLE SUMMARY

The position is mainly responsible to effectively Administer the day-to-day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.

ROLE PROFILE

• Oversee full mall operations including cleaning, security, safety, engineering, and facilities to maintain high standards and compliance. Manage service contracts, traffic systems, smart parking, and sustainability initiatives while ensuring KPI/SLA delivery. Conduct regular property inspections, audits, risk mitigation, and compliance with Majid Al Futtaim Properties policies and code of conduct.
• Administer budgets, optimize resources, and submit operational and financial reports for management review.
• Lead coordination with government authorities, handle tenant compliance, and address customer complaints efficiently. Identify revenue-generating opportunities within the mall and manage unutilized areas effectively.
• Oversee team performance (including third-party vendors), training, emergency drills, and safety programs. Support internal development through effective leadership, cross-functional collaboration, and continuous improvement.

REQUIREMENTS

• Bachelor’s degree in operations management or equivalent, with 2-3 years' experience in mall operations, maintenance, safety, and facilities management (preferably in the GCC or abroad).
• Strong communication, interpersonal, negotiation, and decision-making skills.
• Proficient in MS Office and MS Project; AutoCAD is a plus. Solid understanding of financial and budgeting processes, with strong reporting and problem-solving abilities.
• Highly detail-oriented while maintaining a big-picture view; customer-focused with awareness of internal and external needs.
• Team player, calm under pressure, and able to follow detailed instructions effectively.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime.
• We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do.
• Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.