Senior Analyst - Operations Business Systems 3788

Mindtel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai is seeking an Airport Operations Systems Lead to manage airport technology systems. This role requires expertise in aviation technology, particularly in terminal and airfield systems. The ideal candidate will have 7-10 years of experience and lead initiatives around AI and digital transformation while ensuring operational excellence and stakeholder collaboration.

Qualifications

• 7-10 years experience with 5-7 years relevant in aviation technology leadership.
• Expertise in airport systems (terminal, airfield, baggage).
• Experience with AI/ML solutions.

Responsibilities

• Manage airport technology systems integration and operational management.
• Ensure system reliability and develop incident response protocols.
• Oversee documentation, testing, training and vendor relationships.

Skills

Project management

Vendor management

Cross-functional leadership

Analytical problem-solving

Aviation standards knowledge

English proficiency

Arabic (a plus)

Education

Bachelor’s or Master’s degree in Engineering, IT or Aviation Management

Job description

Job Summary

• Role: Airport Operations Systems Lead responsible for end-to-end management of airport technology systems.
• Primary Focus: Implementation integration and operational management of mission‑critical airport systems across terminal, airfield and baggage domains.
• Strategic Planning: Lead system design and deployment to support terminal operations (check‑in, boarding gates), airfield management (AODB resource management, surveillance) and baggage handling (BHS, BRS).
• Stakeholder Collaboration: Work closely with internal teams, external consultants and solution providers to ensure timely, high‑quality system delivery aligned with airport goals.
• Operations Oversight: Ensure 24/7 system reliability; develop SOPs, incident response protocols and business continuity strategies.
• Technology Leadership: Drive AI, machine‑learning and predictive analytics initiatives to optimize decision‑making, passenger flows and resource allocation.
• Digital Transformation: Introduce automation, cloud‑based solutions and intelligent systems; ensure system interoperability and cybersecurity compliance.
• Project Management: Oversee documentation, testing, training coordination and manage vendor relationships.
• Continuous Improvement: Lead lifecycle upgrades, migrations, ORAT and digital commissioning practices.
• Qualifications Required: Bachelor’s (preferably Master’s) degree in Engineering, IT or Aviation Management; 7‑10 years experience (5‑7 years relevant) in aviation technology leadership; expertise in airport systems (terminal, airfield, baggage); experience with AI/ML solutions.
• Skills: Strong project and vendor management; cross‑functional leadership; analytical problem‑solving; familiarity with aviation standards (IATA, ICAO, ACI); proficiency in English (Arabic a plus).

Key Accountabilities

• System Implementation & Integration (30%)
• Digital Transformation & AI Adoption (30%)
• Projects Documentation Testing & Training (20%)
• Stakeholder & Vendor Coordination (20%)