Senior Analyst - Business

Mindtel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company in Dubai is seeking an experienced professional to drive digital transformation initiatives. The ideal candidate will collaborate with stakeholders, analyze requirements, and enhance customer journeys. A Bachelor's degree and significant experience in business analysis and digital solutions are required. This role offers competitive compensation and an opportunity to work in a dynamic environment.

Qualifications

• 8+ years total experience with 3-5 years in relevant fields.
• Preferred experience in aviation or consumer/B2C sectors.
• Expertise in omnichannel architecture.

Responsibilities

• Gather and analyze business and functional requirements.
• Facilitate solution design with cross-functional teams.
• Monitor digital product performance and recommend improvements.

Skills

Business analysis

Digital transformation

Stakeholder collaboration

User experience design

Agile methodologies

Education

Bachelor's degree in Business, IT, Computer Science, Engineering or related field

Tools

DXP platforms

CRM

eCommerce tools

Job description

Responsibilities

• Gather and Analyze Requirements: Collaborate with stakeholders and users to collect, analyze, and document business and functional requirements for digital customer experience initiatives.
• Facilitate Solution Design: Work with product owners, UX designers, developers, and technical teams to shape user-centered, strategically aligned, and operationally viable digital solutions.
• Map and Improve Customer Journeys: Analyze current and future state digital guest journeys, identify gaps and opportunities, and ensure alignment with human-centered design and accessibility standards.
• Support Agile Digital Product Delivery: Aid digital product teams in backlog prioritization, sprint planning, and refinement; clarify requirements, support user acceptance testing, and ensure requirement traceability.
• Drive Stakeholder Collaboration: Act as a liaison between business, digital, technology, and external vendors; prepare clear documentation and presentations; facilitate workshops and Agile ceremonies for alignment.
• Monitor Performance and Recommend Improvements: Track digital product metrics and customer feedback, support A / B testing, and recommend enhancements to tools, processes, or content for continuous improvement.

Qualifications and Experience

Bachelor's degree in Business, IT, Computer Science, Engineering or related field; 8+ years total experience (3-5 years relevant); experience in business analysis, digital transformation, and aviation or consumer / B2C sectors preferred; expertise in DXP platforms, omnichannel architecture, CRM, eCommerce, Agile methodologies, and related tools.