Security Controller (Airport)

Emirates; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline in Dubai seeks an experienced Security Controller to manage the Passport and Visa Verification Unit. Responsibilities include ensuring compliance with operational standards, safeguarding against risks, and building relationships with authorities. Candidates should have at least 8 years of experience in security, strong leadership skills, and the ability to work in high-pressure environments. Attractive tax-free salary and travel benefits offered.

Benefits

Tax-free salary

Travel benefits

Discounts on flights and hotel stays

Qualifications

• Minimum of 8 years’ experience in security.
• Advanced proficiency in fraud prevention, document verification, risk assessment, and crisis management.
• Strong leadership and people management skills.
• Excellent communication and analytical capabilities.
• Highly organised and detail-oriented.

Responsibilities

• Manage operations of the Passport and Visa Verification Unit.
• Lead decision-making in handling disruptive passengers.
• Maintain relationships with embassies and authorities.
• Coordinate with airport authorities for security threats.
• Identify opportunities for document check services.
• Coach and motivate internal and external stakeholders.

Skills

Fraud prevention

Document verification

Risk assessment

Crisis management

Leadership

Communication

Conflict resolution

Negotiation

Analytical skills

Education

Completed Degree or Honours (12+3 or equivalent)

Tools

Microsoft Office

Airline operational systems (e.g., DCS, Altea, Amadeus)

Job description

Job Purpose

Join our Group Security team, where you will contribute to maintaining the highest standards of security across the Emirates Group. Our diverse security units include Security Training, Group Security Command Center, Airport Security Unit, Crime Prevention & Investigation Unit, Threat & Risk Assessment Unit, Aviation Security Compliance, Assurance & Regulation, and Business Support Unit—all working together to develop and implement comprehensive security strategies.

If you are passionate about security, risk management, and operational excellence, we invite you to apply and be a part of the Emirates Group Security team. With opportunities across various specialized units, you will gain exposure and contribute to cutting‑edge security practices.

As a Security Controller (Airport), you will oversee, manage, and continuously monitor the operations of the Passport and Visa Verification Unit. You will ensure clear operational guidelines and performance standards are established. The role is critical in safeguarding Emirates and partner airlines from potential penalties and regulatory infringements by ensuring strict compliance with immigration requirements and preventing the carriage of passengers with improper or illegal documentation.

In this role you will:

• Manage Passport and Visa Verification Unit operations, ensuring compliance with training standards, procedures and performance benchmark. Monitor performance, address variances, and propose improvements to enhance accuracy and efficiency.
• Lead decision-making and provide guidance in handling disruptive passengers, deportees, and security threats. Escalate critical issues to the line manager and ensure the safety of passengers, crew, and aircraft.
• Maintain effective relationships with embassies, consulates, immigration, and local security authorities and stakeholders to stay updated on global practices and ensure smooth handling of sensitive passenger cases.
• Coordinate operational activities and elevate critical decisions to line manager in cases involving aircraft security threats. Maintain effective communication with airport authorities and stakeholders to ensure smooth passenger handling, minimizing disruptions and reducing potential liabilities for the Emirates Group.
• Identify opportunities to promote document check services to other airlines, prepare commercial proposals, and contribute to revenue generation through strategic partnerships.
• Manage, coach, and motivate the internal and external stakeholders to uphold high standards of professionalism. Oversee staff rosters, leave plans, and contribute to budget preparation while ensuring team development through performance reviews and training initiatives.

Qualification

To be considered for the role, you must meet below requirements:

• Completed Degree or Honours (12+3 or equivalent).
• Bring a minimum of 8 years’ experience in security.
• Show advanced proficiency in fraud prevention, document verification, risk assessment, and crisis management to ensure operational integrity and security.
• Demonstrate strong leadership and people management skills, with proven ability to train, mentor, and motivate multicultural teams in high‑pressure environments.
• Possess excellent communication and analytical capabilities, including report writing, stakeholder engagement, performance analysis, and interdepartmental coordination with authorities.
• Be highly organised and detail‑oriented, skilled in conflict resolution, negotiation, decision-making, and proficient in Microsoft Office and airline operational systems (e.g., DCS, Altea, Amadeus).

At Emirates, we’re committed to helping our people grow and thrive. If you’re ready for a rewarding and challenging career, apply today and become part of our world‑class team.

Salary & benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast‑paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.