Security Control Room Operator

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a full-time Security Control Room Operator. This role is critical in monitoring security systems, responding to incidents, and ensuring safety protocols are upheld. The ideal candidate must have experience in security operations and possess strong communication skills, a keen eye for detail, and the ability to act calmly under pressure. Opportunities for growth and training are provided, making this a rewarding position for aspiring professionals in the hospitality sector.

Benefits

Comprehensive training and development programs

Qualifications

• Previous experience in security or control room operations is preferred.
• Proficiency in operating CCTV and other security systems is required.
• Strong verbal and written communication skills.
• Ability to stay alert during long shifts.
• Strong attention to detail.
• Ability to make quick decisions.

Responsibilities

• Monitor security camera feeds and alarm systems.
• Respond to security incidents promptly.
• Act as a communication hub during emergencies.
• Control access to restricted areas.
• Take immediate action during emergency situations.
• Maintain logs of incidents and prepare reports.
• Assist in ensuring guest and associate safety.
• Train new security operators.

Skills

CCTV operation

Communication

Attention to detail

Calm under pressure

Job description

Responsibilities

• Continuously monitor security camera feeds, alarm systems and other surveillance equipment to detect suspicious activity or security breaches throughout the hotel.
• Respond to security incidents promptly incl. disturbances, trespassing, theft or emergencies. Coordinate with on‑site security associates and external authorities when necessary.
• Act as a communication hub for security personnel, management and emergency services ensuring timely and accurate transmission of information during security incidents or emergencies.
• Monitor and control access to restricted areas of the hotel including staff‑only areas through keycard systems, biometric systems or manual logging of authorized personnel.
• Be prepared to take immediate action during emergency situations including evacuations, fire alarms, medical emergencies or natural disasters. Ensure emergency procedures are followed and the situation is managed effectively.
• Oversee the functioning of alarm systems and respond to triggered alarms (e.g., fire alarms, intrusion alarms, panic buttons). Ensure the security systems are functioning properly and troubleshoot any malfunctions.
• Maintain accurate logs of all incidents, security breaches, system malfunctions and any actions taken. Prepare daily reports summarizing security activity and incidents for review by management.
• Provide assistance in ensuring guest and associate safety by reporting any unusual activity or potential threats. Offer guidance and instructions to guests or associates during emergencies.
• Ensure the hotel adheres to all security and safety regulations including local laws, industry standards and hotel‑specific protocols.
• Assist in training new security control room operators and other hotel associates on security procedures, emergency protocols and use of security equipment.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Qualifications

• Previous experience in security or control room operations is preferred.
• Proficiency in operating CCTV and other security systems is required.
• Strong verbal and written communication skills with the ability to coordinate effectively with team members and external agencies.
• Ability to stay alert and active during long shifts and respond quickly to emergencies.
• Strong attention to detail and the ability to notice discrepancies in surveillance footage or reports.
• Ability to make quick decisions and stay calm in high‑pressure situations.
• The role may involve working in rotating shifts including nights, weekends and holidays.
• The operator will be stationed in a security control room closely monitoring systems and responding to incidents.

Additional Information

Why Join Us

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training and leadership necessary to excel in your role. That’s why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

Remote Work

No

Employment Type

Full‑time