Scrum Master (UAE Nationals only)

Zurich 56 Company Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international insurer is seeking a Scrum Master to drive customer experience innovation in Dubai. The role requires a Bachelor's degree, relevant experience, and skills in analytical thinking and communication. The ideal candidate will collaborate with cross-functional teams to enhance customer journeys and support digital transformation initiatives. This opportunity focuses on delivering best-in-class customer experiences.

Qualifications

• Prior experience in a related field.
• Understanding of Insurance, corporate savings and pensions/end of service benefits preferred.
• Experience in international and diverse cultural organizations beneficial.

Responsibilities

• Manage and steer innovation projects defining customer journeys.
• Collaborate with cross-functional teams to improve customer engagement.
• Develop recommendations to build a customer-led culture.
• Support digital transformation initiatives.
• Implement Customer Experience strategy and standards.

Skills

Analytical and problem-solving mindset

Accuracy and Attention to details

Excellent knowledge of Microsoft Office packages

Excellent negotiation and communication skills

Digital Literacy

Education

Bachelor’s degree or equivalent

Job description

Scrum Master (UAE Nationals only)

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Senior Manager – Business Transformation, as Scrum Master you are expected to drive excellence in delivery of customer experience innovation across partner and cross-functional business unit teams, putting customer design and enabling technologies at the heart of new products and propositions.

Job Accountabilities

As Scrum Master, your role will involve:

• Managing and steering innovation projects that define unique end-to-end customer journeys to deliver transformative, trusted and consistent brand experiences at every touchpoint.
• Bringing knowledge of customer experience, innovation and new technologies to collaborate with and influence cross-functional teams to reimagine customer engagement around key ‘moments of truth’, driving customer acquisition, retention and loyalty.
• Developing and implementing recommendations in support of building a customer-led culture that prioritizes the delivery of consistent and dynamic experiences over products and technology.
• Supporting Zurich’s ongoing customer-centric digital transformation, it works on the expansion of the digital tech stack to accelerate the delivery of new digital solutions and services, working with both new and existing partners.
• Managing and steering the roll-out of local initiatives to deliver best-in-class customer experiences, with a focus on the implementation of Customer Experience strategy and standards.
• Working as part of a team and executing new approaches and capabilities across channels that promotes customer experience innovation to the wider community to influence and embed a digitally led customer experience focus from the outset of all innovation projects.

Job Qualifications

To be successful in this role, you will need:

• Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.

Skills:

• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Excellent knowledge of Microsoft office packages – Excel, PowerPoint and Word.
• Excellent negotiation and communication skills both written and verbal in English and Arabic.
• Digital Literacy

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.