SAP System & Processes Expert

Roche; Dubai; On-site; AED 400,000 - 650,000; Full time

Job summary

Roche is seeking an SAP System & Processes Expert in Dubai to bridge business strategy with technical execution and harmonize Middle East operations with Global SAP best practices. You will ensure data-driven processes reach patients efficiently through seamless SAP workflows and governance.

You will lead global tool rollouts, govern post-implementation, and collaborate with regional Key Users, IT Chapters, and Global support to elevate regional capabilities and maintain data integrity.

Qualifications

• BSc degree in Business Administration or Information Technology or equivalent.
• Minimum 5 years of experience with SAP SD and MM modules (S/4HANA knowledge a plus).
• Experience in Medical Device or Healthcare sector and familiarity with Roche tools (e.g., Rexis) is advantageous.
• Strong analytical, problem solving and decision making skills.

Responsibilities

• Translate complex business requirements into streamlined SAP workflows for Diagnostics/ Diabetes activities.
• Lead rollout of global tools across Middle East affiliates and provide post-implementation governance.
• Build networks with regional Key Users IT Chapters and Global support to influence system enhancements.
• Act as guardian of regional data health and drive data cleansing for one version of the truth.
• Serve as First Support Level, manage end-user incidents, and coordinate with Global IT.
• Lead knowledge-sharing sessions and training for regional Key Users and participate in Global Key User communities.

Skills

SAP SD MM

SAP HANA

Analytical thinking

Stakeholder influence

Training end users

Education

BSc in Business Administration or IT

Tools

Rexis

Job description

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

The SAP System & Processes Expert you will act as the vital bridge between business strategy and technical execution. Your mission is to harmonize Middle East regional operations with Global SAP best practices. You are not just managing a system; you are a change agent ensuring our diagnostic solutions reach patients efficiently through seamless data-driven processes.

Your Responsibilities

• Translate complex business requirements into streamlined SAP workflows. You will ensure that Diagnostic/ Diabetes activities are integrated into the system with minimal friction and maximum scalability.

• Lead the rollout of global tools across Middle East affiliates. Beyond go-live you will provide post-implementation governance to ensure regional growth is supported by global standards.

• Build and navigate a network of networks. You will partner with regional Key Users IT Chapters and Networks and Global support to influence system enhancements and advocate for regional needs.

• Act as the guardian of regional data health. You will provide critical analysis through system reports identify country-specific configuration needs and drive massive data-cleansing initiatives to ensure one version of the truth.

• Act as First Support Level and manage end-user incident lifecycles. You will partner with Global IT to troubleshoot test and validate system changes before they hit the production environment as well represent the region in IT Alignment Meetings.

• Cultivate a culture of continuous learning. You will host knowledge-sharing sessions facilitate training be the Lead of the Key Users in the Middle East and represent the region in Global Key User communities.

Who You Are

• You hold a BSc degree in Business Administration Information Technology or equivalent

• You built a minimum of 5 years of experience working with SAP specifically the SD (Sales & Distribution) and MM (Materials Management) modules. SAP HANA knowledge is considered a plus.

• Work experience in Medical Device or Healthcare sector and previous experience with Roche tools (e.g. Rexis) is considered an advantage.

• You have advanced analytical problem solving and decision making skills

• You bring advanced communication presentation interpersonal skills and the ability to influence stakeholders without direct authority

• You built experience in training and transferring knowledge to end users of systems/tools

• You are an open minded a team player and able to act as a catalyst to bring harmony with the teams you work with (Chapters and Networks)

• You are fluent in English (written and verbal). Arabic language is considered a plus

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.