SAP Support Consultant

DISCOVERED; United Arab Emirates; On-site; AED 257,000 - 331,000; Full time

Job summary

A global technology solutions provider in the United Arab Emirates is seeking an experienced SAP Support Consultant to provide user support and optimize system performance. This role involves managing incidents, delivering training, and ensuring efficient operation of SAP S/4HANA Public Cloud. Ideal candidates should have over 5 years of SAP experience, particularly in support and consulting with familiarity in Fiori apps.

Qualifications

• 5+ years SAP support or consulting experience.
• Hands-on experience with SAP S/4HANA Public Cloud is mandatory.
• Familiarity with SAP Fiori apps and core modules required.

Responsibilities

• Provide support for SAP S/4HANA Public Cloud users.
• Manage incidents and service requests via ticketing tools.
• Deliver user training and create support documentation.

Skills

SAP support/consulting

SAP S/4HANA Public Cloud

SAP Fiori

Communication skills

User training

Tools

JIRA

ServiceNow

Job description

Company Overview

We are a global technology solutions provider, delivering secure, cloud-based platforms that simplify enterprise operations and improve efficiency. Our Dubai hub is scaling rapidly to support regional clients across diverse industries.

Role Overview

We are seeking an experienced SAP Support Consultant to join our SAP S/4HANA Public Cloud team. This role focuses on day-to-day user support, troubleshooting, training and system optimization.

Key Responsibilities

• Provide support for SAP S/4HANA Public Cloud users, logging and resolving issues.
• Manage incidents and service requests via ticketing tools (JIRA, ServiceNow).
• Troubleshoot user access, role mapping, and Fiori navigation.
• Coordinate with SAP on patches, releases, and security updates.
• Deliver user training and create support documentation.
• Perform minor configuration changes, testing, and validation during deployments.
• Contribute to Fit-to-Standard workshops and maintain process knowledge base.

Requirements

• 5+ years SAP support/consulting experience.
• Hands-on experience with SAP S/4HANA Public Cloud (mandatory).
• Familiarity with SAP Fiori apps and core modules (Finance, Procurement, Sales).
• Experience with ticketing tools (JIRA, ServiceNow).
• Strong communication skills and ability to train users.
• SAP certifications a plus; exposure to SAP BTP also an advantage.

Apply Now!