Salon Booking Specialist - Customer Service & Upsell Pro

KOZMA & KOZMA SALON; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading beauty salon in Dubai is looking for a Customer Service Representative to provide outstanding service by booking appointments and addressing client inquiries. The ideal candidate has 3-5 years of customer service and sales experience, is an intelligent fast learner, and demonstrates excellent communication skills. This role offers a competitive salary, booking commissions, and a supportive working environment.

Benefits

Competitive Salary

Booking Commissions

Free Medical Insurance

30 days paid Vacation

Up to 13 paid local holidays

Free Salon Services

Qualifications

• 3-5 years of relevant experience in customer service.
• Ability to handle customer complaints professionally.
• Knowledge of booking salon services software is a plus.

Responsibilities

• Book salon services through the salon booking software.
• Upsell and add on services to the booking.
• Answer customers' inquiries about services & products.
• Provide exceptional customer service and ensure customer satisfaction.
• Handle client complaints efficiently.
• Learn call center processes within 30-60 days.
• Achieve high booking volumes without mistakes.

Skills

Good English & Written Communication

Customer Service Experience

Sales experience

Computer Skills

Good Typing Speed

Intelligent & Fast Learner

Job description

A leading beauty salon in Dubai is looking for a Customer Service Representative to provide outstanding service by booking appointments and addressing client inquiries. The ideal candidate has 3-5 years of customer service and sales experience, is an intelligent fast learner, and demonstrates excellent communication skills. This role offers a competitive salary, booking commissions, and a supportive working environment.