Salesforce Technical Architect

Horizontal Digital; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading digital consultancy in the UAE is seeking an experienced Salesforce Architect. You will design and manage end-to-end Salesforce architecture, collaborate with clients, and guide development teams through best practices. The ideal candidate has over 8 years of consulting experience with Salesforce platforms, including Sales and Service Clouds, and possesses relevant certifications. This role offers opportunities to impact client solutions through innovative architecture strategies.

Qualifications

• 8+ years in client-facing consulting with Salesforce.
• Experience with Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Strong documentation skills in ERDs and process flows.

Responsibilities

• Design and own Salesforce architecture across various clouds.
• Collaborate with stakeholders for scalable solutions.
• Evaluate integration patterns using APIs.

Skills

Salesforce architecture design

Client-facing consulting

Integration approaches

Documentation skills

Agile methodologies

Education

Salesforce certifications (Sales Cloud, Service Cloud)

Tools

RESTful APIs

Middleware platforms

Job description

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:
Lock arms: We forge relationships that make our impact 1,000x stronger.
Show hustle: We’re not ones to sit on our hands and wait.
Embrace change: From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
Elevate empathy: We listen before we take action.
Never settle: We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

But enough about us. Let’s talk about you.

What you’ll do:

• Design and own end-to-end Salesforce architecture across Sales, Service, and industry‑specific clouds
• Collaborate with business stakeholders and functional leads to translate requirements into scalable technical solutions
• Evaluate and design integration patterns between Salesforce and external systems using APIs and middleware
• Ensure all solutions align with enterprise architecture standards for scalability, security, and performance
• Guide development teams through design reviews, best practices, and code quality oversight
• Define API standards and data models to support a well‑architected approach
• Support pre‑sales activities through solutioning, effort estimation, and architecture advisory
• Create and maintain technical documentation including ERDs, sequence diagrams, and architecture blueprints

Who you are:

• Proven experience designing and implementing scalable Salesforce technical architectures
• Comfortable working directly with clients to shape technical solutions aligned with business goals
• Able to communicate complex technical concepts clearly and confidently to both business and technical stakeholders
• Skilled in guiding and mentoring developers, and conducting code and design reviews
• Deep understanding of Salesforce platform limits, security model, deployment architecture, and performance considerations
• Strong background in integration approaches including RESTful APIs, middleware platforms, and batch/real‑time interfaces
• Familiarity with DevOps practices, CI/CD pipelines, and Salesforce release strategies

What you bring:

• 8+ years of client‑facing consulting experience with a focus on Salesforce architecture and solution design
• 8+ years of hands‑on experience across Salesforce Sales Cloud, Service Cloud, and Experience Cloud
• Preferred experience with Data Cloud, Field Service, or Revenue Cloud
• Experience working within cross‑functional project teams to understand requirements and deliver secure, scalable solutions
• Strong system documentation skills (ERDs, process flows, sequence diagrams, etc.)
• Demonstrated experience designing scalable integration patterns with external systems
• Required certifications: Sales Cloud, Service Cloud, Agentforce, and one or more Salesforce Architect domain certifications (e.g., Application Architect, System Architect)
• Experience working in Agile project methodologies, including estimation and planning across multi-disciplinary teams

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.