Salesforce Administrator

haus & haus Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

haus & haus Group is seeking a Salesforce Administrator in Dubai to manage onboarding, permissions, and support across the platform. You will build and maintain reports and dashboards and collaborate with marketing on campaigns and automations.

The role emphasizes governance, change control, and delivering user training to boost adoption while partnering with the marketing team to translate campaign requirements into Salesforce journeys and automations.

Qualifications

• 3–5 years of experience as a Salesforce Administrator.
• Strong knowledge of Salesforce administration and configuration.
• Experience supporting and training Salesforce users.
• Experience with reports, dashboards, permissions and automation.
• Marketing Cloud experience is desirable.
• Salesforce Administrator certification would be advantageous.
• Ability to work in a governance/change-control environment.

Responsibilities

• Onboard/offboard Salesforce users and manage permissions.
• Provide day-to-day user support and initial troubleshooting.
• Create and maintain reports and dashboards.
• Deliver user training onboarding and refresher sessions.
• Maintain Salesforce configuration and small system changes.
• Manage Salesforce issues and enhancement requests.
• Ensure changes align with governance framework.
• Support Marketing Cloud administration and campaigns.
• Collaborate with Marketing on campaigns, journeys and automations.
• Identify opportunities to improve user experience and processes.

Skills

Salesforce administration

User support

Reports & dashboards

Governance & change control

Marketing Cloud

Training users

Certification advantageous

Tools

Salesforce CRM

Salesforce Marketing Cloud

Job description

What You ll Do

• Manage Salesforce user onboarding offboarding permissions and access
• Provide day-to-day user support and initial troubleshooting
• Support users with validation errors and Salesforce process-related queries
• Create and maintain reports and dashboards
• Deliver user training onboarding and refresher sessions
• Maintain Salesforce configuration and support small system changes and enhancements
• Manage and prioritise Salesforce issues and enhancement requests
• Ensure changes are managed in line with our Salesforce governance framework
• Maintain a good understanding of our Salesforce configuration processes and integrations
• Support the administration and ongoing development of Salesforce Marketing Cloud including smaller changes to campaigns journeys and automations
• Experience with Salesforce Marketing Cloud particularly Journey Builder Automation Studio and Email Studio
• Work closely with the Marketing team to translate campaign requirements into Marketing Cloud journeys automations and communications
• Identify opportunities to improve user experience adoption and business processes

What You ll Need

• Proven experience as a Salesforce Administrator with 3-5 years experience
• Strong knowledge of Salesforce administration and configuration
• Experience supporting and training Salesforce users
• Experience with reports dashboards permissions and Salesforce automation
• Strong problem-solving and communication skills
• Comfortable working with both business users and external technical partners
• Organised and able to work within a structured governance and change-control environment
• Marketing Cloud experience is desirable particularly experience managing campaigns journeys and automations
• Salesforce Administrator certification would be advantageous

What We r Looking For

Someone who can become the go-to person internally for Salesforce - confident enough to manage the day-to-day platform independently but experienced enough to know when to involve our implementation partner or more senior internal team members This is an opportunity to play a key role in embedding Salesforce across the business and developing our internal Marketing Cloud capability

What You ll Need

• Proven experience as a Salesforce Administrator with 3-5 years experience.
• Strong knowledge of Salesforce administration and configuration.
• Experience supporting and training Salesforce users.
• Experience with reports, dashboards, permissions and Salesforce automation.
• Strong problem-solving and communication skills.
• Comfortable working with both business users and external technical partners.
• Organised and able to work within a structured governance and change-control environment.
• Marketing Cloud experience is desirable, particularly experience managing campaigns, journeys and automations.
• Salesforce Administrator certification would be advantageous.

What We’re Looking For

Someone who can become the go-to person internally for Salesforce - confident enough to manage the day-to-day platform independently, but experienced enough to know when to involve our implementation partner or more senior internal team members. This is an opportunity to play a key role in embedding Salesforce across the business and developing our internal Marketing Cloud capability.