Sales & Support Engineer

Expert Hub Robotic Solutions; Dubai; On-site; AED 120,000 - 200,000; Part time

Job summary

A robotics solutions company in Dubai seeks a Customer Interaction and Support Specialist. You will assist customers with product selection, conduct demos, and support technical inquiries. The ideal candidate has a degree in a related field and strong customer service skills. This role offers an internship stipend and the potential for a full-time position post-internship.

Benefits

Internship stipend

Opportunity for full-time position after internship review

Qualifications

• Degree in Engineering, Mechatronics, or similar field, in Robotics preferred.
• Ability to multitask and work in a fast-paced environment.
• Excellent customer service and communication skills required.

Responsibilities

• Attend to customers and assist them in selecting products.
• Provide outstanding customer service and manage inquiries.
• Conduct integration tests and quality control on robots.

Skills

Multitasking

Customer service

Communication skills

Attention to detail

Education

Degree in Engineering, Mechatronics, or similar field

Job description

Customer Interaction

• Attend to customers by helping them select products and conducting demos.
• Ask the right questions to understand customer requirements and direct them to the appropriate products.
• Provide outstanding customer service by greeting customers in a welcoming manner and offering personalized recommendations.
• Drive sales through customer engagement, suggestive selling, and sharing product knowledge.

Customer Support

• Respond to customer queries through call, chat, email, and walk-ins in a timely and accurate manner by either answering their questions or passing them to the appropriate support staff.
• Ensure customer support for new purchases or maintenance requirements.
• Manage customer inquiries and technical tickets, allocate tickets to the respective teams, and provide after-sales support.

Technical Demo Assistance

• Greet customers and offer guided tours to showcase robot features and capabilities.
• Assist customers in hands‑on interaction with the robots, providing real‑time demonstrations.
• Gather customer feedback during showroom visits and relay insights to the sales and development teams.
• Support the setup of interactive displays, ensuring all robots are functional and optimized for demonstration purposes.

Event Participation

• Stay updated with advancements in robotics and relevant engineering fields.
• Participate actively in company‑organized robotic events like Robo CAMP, Robotics Championships, internships, exhibitions, and expos.
• Work flexible hours and at various locations based on event requirements.

Sales Coordination

• Coordinate and assist the sales team by filing important details of requirement and communicating relevant information.
• Help create proposals, send them to clients, follow up on client responses, and schedule further meetings.
• Support sales through due diligence and provide other related assistance as needed.

Robot Setup and Maintenance

• Set up robots as per the project document directed by the CEO/Innovation Manager. This includes updating robots’ feed files, mapping, announcements, branding, and performance optimization, along with all necessary setup to deliver the robot.
• Maintain and manage robots in good condition, addressing any required repairs and fixes either at client premises or in the robot lab.

Performance Testing and IT Monitoring

• Conduct integration tests, quality control, and submit reports while applying fixes.
• Record test procedures and results, and install, program, or repair controllers and tools.
• Monitor the performance of robots, ensuring they remain up‑to‑date and protected from manhandling or damages for optimal productivity.

Requirements

• Degree in Engineering, Mechatronics, or similar field, in Robotics, along with exposure towards Robotics projects is preferred, but not a must.
• The ability to multitask, work in a fast‑paced environment, and meet deadlines.
• Consistent, accurate, and thorough with an eye for details.
• Excellent customer service, outstanding communication skills, written and verbal skills are a must.
• Discipline to keep the deadline‑driven environment, provide timely reports, and feedback.
• Must have resident visa, with Emirates ID, and NOC to work as intern.

Benefits

• 30 days of internship stipend is AED 75/- per day.
• 31 to 60 days of internship stipend is AED 100/- per day.
• 61 to 90 days of internship stipend is AED 125/- per day.
• After 90 days of internship, the application will be reviewed for full‑time position with the company.