Sales Supervisor | Retail | Fashion | UAE

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in the UAE seeks a Customer Service Supervisor to provide high-level service and assist management in daily store operations. The ideal candidate should have extensive retail experience, strong market knowledge, and a commitment to customer satisfaction. This role requires hands-on involvement in training new staff and maintaining store compliance.

Qualifications

• Minimum 2 years of retail sales experience, preferably in leading a team.
• In-depth market and brand knowledge required.

Responsibilities

• Provide high-level customer service at all times.
• Assist Store Manager with day-to-day operations.
• Train new staff on Point of Sale operation.

Skills

Sales experience

Strong customer service

Understanding of market trends

Education

High School Diploma or equivalent

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To provide a high level of customer service through excellent knowledge of products and procedures, to rotate through departments as required and assist in all store-related tasks. To assist the Department Manager / Store Manager with the general day-to-day running of the Department and Store. Act as Duty Manager as required. To effectively contribute to the achievement of the annual budget.

Responsibilities:

• To provide a high level of customer service at all times both internal and external, by being aware of the product categories and being able to assist and advise customers professionally.

Operational Effectiveness

• Assist the Store Manager with the day-to-day Store Operations including opening and closing Duty Management cover and other security aspects. To run the department in the absence of the Department Manager if required.
• To be able to train new staff on the Point of Sale (POS) operation and to be responsible for corrective action at the POS. To deal with any customer issues arriving at the POS to ensure smooth customer service is uninterrupted.
• To supervise the receiving and display of goods by the approved procedures when required to ensure products are available for customer purchase.
• When required to assist in other events such as stock take, new store openings, etc.

Store Compliance

• To assist with ensuring compliance with in-store procedures about pricing and ticketing to ensure that customers are aware of product prices and to protect the company against any loss related to incorrect pricing.

People Development

• To assist with the training and ensure that Sales Assistants apply the “Brand Merchandising Principles” at all times ensuring a corporate image is achieved and that the brand has the best possible looking stores in its product category.

Required Skills to be successful

• Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning and trends.
• An understanding of the current economic situation and impacts of potential threats and competitors.

What equips you for the role:

Minimum Qualification and Knowledge:

Education : High School Diploma or equivalent

Minimum 2 years of Retail Sales experience preferably in leading or supervising a team.

Job-Specific/Technical Skills required to complete the tasks:

• Some heavy lifting
• Ability to stand for a minimum of 8 hours
• Strong Customer Service

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia.