Sales Supervisor-Automotive

Careers International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in Dubai is seeking an experienced Sales Supervisor to lead a sales team, achieve targets, and ensure high-quality customer service. The ideal candidate will have a minimum of 5 years in automotive sales, with at least 2 years in a leadership role. Strong communication skills, a valid UAE driving license, and fluency in English are required, with Arabic being a plus. This role offers a dynamic environment focusing on maintaining excellent customer relationships and operational excellence.

Qualifications

• Minimum 5 years of automotive sales experience including at least 2 years in a supervisory or team lead role.
• Valid UAE driving license is mandatory.
• Fluency in English; Arabic speaking is an advantage.

Responsibilities

• Achieve personal sales targets and support the sales team.
• Respond to customer inquiries and ensure excellent service.
• Supervise coordination with Service Center and Parts Department.
• Conduct vehicle demonstrations and test drives for customers.
• Oversee showroom product displays and compliance with brand standards.

Skills

Leadership

Communication

Customer service

Analytical skills

Organizational skills

Education

Bachelor's degree in Business Marketing or related field

Job description

Sales & Target Achievement

• Achieve personal sales targets and ensure the sales team meets or exceeds agreed monthly and annual targets.
• Motivate coach and support the sales team to optimize performance and achieve maximum productivity.
• Prepare and analyze monthly sales reports including retail fleet and individual team member performance breakdowns.

Customer Relationship & After-Sales Support

• Respond promptly to customer inquiries and complaints ensuring timely resolution and excellent after‑sales support.
• Ensure that customers receive high‑quality service at every stage of the sales process to build long‑term loyalty.

Coordination & Operations Management

• Supervise coordination with the Service Center and Parts Department regarding orders work in progress and deliveries through the Sales Coordinator.
• Collaborate with the Sales Manager for updates on new vehicle stock allocation and availability.
• Oversee the work of drivers concerning vehicle registrations, cheque deposits, deliveries and vehicle collection from the service center.
• In the absence of the Sales Coordinator perform vehicle receiving inspections to ensure quality and readiness for delivery.

Sales Process & Reporting

• Arrange and conduct vehicle demonstrations and test drives for potential customers.
• Collate and review daily work orders from the sales team including GTVs and PDI requests and forward them to relevant departments.
• Supervise and verify sales team documentation ensuring all paperwork is complete and accurate before submission.
• Prepare and submit weekly and monthly sales performance reports to the line manager.

Showroom Management & Merchandising

• Oversee showroom product displays, promotional setups and general upkeep to ensure an inviting and professional customer environment.
• Ensure compliance with brand standards in terms of merchandising, cleanliness and overall customer experience.

Compliance & Administration

• Ensure that all sales activities comply with the company’s Quality Health Safety and Environmental Management System (QHSEMS).
• Carry out any additional tasks assigned by the line manager consistent with the role and capabilities.

Requirements

• Education: Bachelors degree in Business Marketing or a related field (preferred).
• Experience: Minimum 5 years of automotive sales experience including at least 2 years in a supervisory or team lead role.
• Driving License: Valid UAE driving license is mandatory.
• Language: Fluency in English; Arabic speaking is an advantage.
• Industry Knowledge: Strong understanding of the UAE automotive market, showroom operations and vehicle sales processes.

Key Skills & Competencies

• Proven ability to lead and motivate a sales team.
• Strong communication, leadership and interpersonal skills.
• Excellent organizational and reporting abilities.
• Customer‑centric mindset with a focus on delivering high‑quality service.
• Strong analytical and problem‑solving skills.
• Ability to multitask and work efficiently under pressure.