Sales Manager - Groups & MICE

Accor Hotels; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global hospitality company in Dubai is seeking a skilled sales professional focused on MICE and group segments. Responsibilities include developing strategic sales plans, managing client relationships, and ensuring quality service. Candidates should have a Bachelor's degree and at least 5 years of relevant sales experience. This position offers the opportunity to join a diverse team and enjoy various employee benefits including free stays at partner hotels.

Benefits

Free employee stays at other 25hours hotels

Generous discounts at bars and restaurants

Participate in staff parties

Qualifications

• Minimum of 5 years of sales experience in the hospitality industry.
• Proficiency in Microsoft Office and sales platforms.
• Track record of achieving sales targets.

Responsibilities

• Develop and implement strategic sales plans.
• Conduct market research for MICE and Groups.
• Build and maintain client relationships.
• Prepare and issue group contracts.

Skills

Sales experience

Negotiation skills

Detail-oriented

Organizational skills

Interpersonal skills

Microsoft Office proficiency

Education

Bachelor’s degree in Business or Hospitality Management

Tools

Opera

Delphi

Salesforce

Job description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …

• Develop and implement strategic sales plans to achieve revenue targets for MICE & Groupssegments.
• Conduct market research to identify trends, competitor offerings, and potential business opportunities within the MICE & Groupsmarkets.
• Handle all incoming group and event enquiries (rooms and/or catering), ensuring timely responses and personalized proposals in line with brand standards.
• Build and maintain strong relationships with corporate clients, travel agencies, event planners, and other stakeholders to promote the hotel’s offerings.
• Prepare accurate and competitive quotations tailored to client needs, working in alignment with Revenue guidelines.
• Negotiate pricing, terms, and conditions with clients to maximize revenue and ensure client satisfaction.
• Prepare and issue group contracts, ensuring all terms are in line with hotel policy and revenue strategy.
• Actively follow up on all leads to maximize conversion rates, using sales techniques and understanding of market trends.
• Maintain updated client records and enquiry details in the CRM (e.g., Opera, Delphi), ensuring accuracy in reporting and forecasting.
• Organize and participate in sales events, trade shows, and promotional activities to increase brand awareness and attract potential clients.
• Coordinate with Revenue, Reservations, Events Planning, and Operations to ensure feasibility, availability, and smooth delivery.
• Maintain accurate records of sales activities, forecasts, and market analysis. Provide regular reports to the Director of Sales/Assistant Director of Sales on performance metrics.
• Mentor and train junior sales staff as needed, fostering a collaborative and high-performing sales culture.
• Delegate follow-up tasks, rooming list updates, commission checks, and reconciliation coordination to the Groups Coordinator to streamline operations and focus on conversion.
• Support the Sales team in post-event feedback collection and relationship nurturing for repeat business.

Qualifications

Your personality counts more than your CV …

• Bachelor’s degree in Business, Hospitality Management, Marketing, or a related field.
• Minimum of 5 years of sales experience in the hospitality industry, with a focus on MICEand leisure.
• Ability to prioritize and respond quickly to multiple enquiries.
• Detail-oriented with strong organizational skills.
• Confident in pricing, negotiation, and upselling.
• Proficient in Microsoft Office and sales platforms (Opera, Delphi, Salesforce, etc.).
• Proven track record of achieving sales targets and driving revenue growth.
• Excellent interpersonal, communication, and negotiation skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite and hotel property management systems.
• Ability to travel as needed for client meetings and industry events.

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...