Sales & E-commerce Conversion Specialist (Arabic/English)

AQC Fitout; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading interior contractor is seeking a highly driven bilingual Sales & E-commerce Conversion Specialist to engage and convert website and social media visitors into paying customers. The ideal candidate will possess strong communication skills in Arabic and English, have experience in sales, and familiarity with e-commerce platforms. This role focuses on customer engagement and operational support in a fast-paced environment.

Qualifications

• Fluency in Arabic and English required for all communications.
• Experience in e-commerce or customer-facing roles is essential.
• Experience using Live Chat tools and managing customer inquiries.

Responsibilities

• Engage potential customers via website and social media.
• Manage product listings and ensure accurate specifications.
• Convert inquiries into completed purchases through effective communication.

Skills

Fluent in Arabic

Fluent in English

Customer-facing sales experience

Negotiation skills

Attention to detail

Familiarity with Shopify

Tools

Live Chat tools

Social media platforms

Job description

The Role

We are seeking a highly driven and bilingual Sales & E-commerce Conversion Specialist to be the front-facing communication expert for our digital channels. Your primary mission will be to engage, educate, and convert website + Onsite visitors and social media users into paying customers. This role requires fluency in both Arabic and English.

Key Responsibilities

• Front-Line Communication: Proactively engage with potential customers across the company website (via chat / messaging), social media platforms, and direct messaging channels.
• Product Expertise: Become an expert on our product offerings, materials, and unique value proposition to effectively guide customers through their purchasing journey.
• Visitor-to-Customer Conversion: Analyze customer needs, address inquiries, overcome objections, and drive sales by converting initial interest and inquiries into completed purchases.
• E-commerce Operations & Support:
  • Listing Management: Assist in maintaining accurate and engaging product listings, ensuring all material specifications and features are clearly communicated on the e-commerce platform.
  • Order Coordination: Ensure smooth processing and tracking of online orders, from placement to dispatch, coordinating with logistics and inventory teams.
• Language & Communication:
  • Conduct all communication, both written and verbal, with professional fluency in Arabic and English.
  • Develop and maintain a library of standard responses and product information in both languages to ensure consistent, high-quality service.

Requirements

• Fluent in Arabic and English (reading, writing, and speaking is mandatory).
• Proven experience in a customer-facing sales role, preferably within an e-commerce or showroom.
• Demonstrable experience using Live Chat tools on a website and managing direct communication on platforms like Instagram, Facebook, or WhatsApp Business.
• Strong persuasive communication and negotiation skills focused on closing sales.
• Exceptional attention to detail and strong organizational skills.
• Familiarity with Shopify Platform.

About the company

AQC FITOUT, established in Dubai in 2017, is a prominent interior contractor with a track record of over 58 successful projects across various industries. We specialize in delivering turnkey interior fit-out solutions. We offer designing, execution, and renovation services for diverse spaces such as commercial, residential, and hospitality sectors and provide core & shell services for offices, F&B outlets, gyms, shops, and warehouses. We also provide interior renovation works for residential buildings, hotels, and private villas.