Sales Development Representative (SDR)

EMT; Dubai; On-site; USD 30,000 - 55,000; Full time

Job summary

A leading company in IT security solutions is looking for an Internal Sales Development Representative (SDR) in Dubai. The SDR will generate leads, qualify prospects, and support the sales team in growing revenue through effective outreach and appointments. Candidates should have relevant experience and strong communication skills.

Qualifications

• 1–3 years of experience in technology sales or customer service.
• Comfortable making cold calls and handling objections.
• Proficient in English, native Arabic speaking preferred.

Responsibilities

• Conduct outbound prospecting via phone, email, LinkedIn.
• Qualify leads based on defined criteria.
• Maintain and update the CRM system.

Skills

Communication

Interpersonal skills

Self-motivated

Organizational skills

Education

Bachelor’s degree in business, Marketing, Communications, or related field

Tools

CRM systems (e.g., ZOHO CRM)

Job description

Job Title : Internal Sales Development Representative (SDR)

Job Type : Full-Time / from Office

Position Overview :

We are seeking a motivated and results-driven Internal Sales Development Representative (SDR) to join our sales team in Dubai, in promoting and selling our IT security solutions. The SDR will be responsible for identifying and qualifying potential leads, initiating contact with prospects through various outreach methods, and setting appointments for the sales team. This role plays a critical part in building a strong sales pipeline and helping to grow revenue.

Key Responsibilities :

• Conduct outbound prospecting via phone, email, LinkedIn, and other channels to generate new sales opportunities
• Qualify inbound and outbound leads based on defined criteria and pass them to the appropriate sales executives
• Maintain and update the CRM system with accurate prospect and customer information
• Follow up on marketing-generated leads and nurture them through the early stages of the sales funnel
• Set up meetings or calls between qualified leads and sales executives
• Collaborate with marketing to develop targeted outreach campaigns
• Track and report key performance metrics such as lead conversion rates, outreach activity, and pipeline generation
• Continuously improve messaging, scripts, and outreach strategies based on feedback and performance
• Stay up to date on industry trends, product knowledge, and competitor activity

Required Qualifications :

• Bachelor’s degree in business, Marketing, Communications, or a related field (or equivalent work experience)
• 1–3 years of experience in technology sales, customer service, or a related field
• Strong communication and interpersonal skills
• Self-motivated with a proactive approach to sales outreach
• Comfortable making cold calls and handling objections
• Familiarity with CRM systems (e.g., ZOHO CRM) and sales engagement tools
• Excellent organizational skills and attention to detail

Preferred Qualifications :

• Native Arabic Speaking and perfect command in English
• Understanding of the sales cycle and common sales methodologies
• Ability to work in a fast-paced, team-oriented environment