Sales Cum Ops Manager Men''s Tailoring Boutique DFC

The Greater Change; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury tailoring boutique in the UAE is seeking a dynamic Sales & Operations Manager. You will drive sales and oversee daily operations while ensuring premium customer experiences in a creative environment. The ideal candidate has 3-7 years of experience in luxury retail operations and is passionate about menswear. The role offers a competitive salary and opportunities for growth.

Benefits

Salary range: AED 8,000 – 10,000+

Opportunity to lead a premium tailoring boutique

Dynamic work environment

Qualifications

• 3–7 years of experience in sales, retail operations, or boutique management.
• Strong communication, presentation, and interpersonal skills are essential.
• Passion for menswear, fabrics, tailoring, and styling is required.

Responsibilities

• Drive revenue through outbound lead generation and partnerships.
• Oversee day-to-day boutique operations and ensure efficient workflow.
• Deliver a premium, personalized client experience during all interactions.
• Lead and mentor boutique staff and conduct performance evaluations.
• Handle scheduling, reporting, and vendor coordination.

Skills

Sales leadership

Operations management

Customer relationship building

Communication skills

Organizational skills

Education

Bachelor’s degree (preferred)

Job description

About the Role

We are seeking a dynamic, outgoing, and business-driven Sales & Operations Manager to oversee a high‑end men’s suit tailoring boutique located in DFC. The ideal candidate is well‑presented, articulate, and passionate about fabrics, menswear, and premium customer service. This role combines sales leadership, operations management, and client relationship building.

Key Responsibilities

• Sales & Business Development: Drive revenue through outbound lead generation via offices, corporate clients, and networking channels. Develop partnerships with corporates, concierge services, and high‑net‑worth networks. Conduct client consultations, present fabric options, upsell packages, and close sales. Maintain and grow a CRM database to ensure repeat and referral business.
• Operations Management: Oversee day‑to‑day boutique operations and ensure efficient workflow between tailoring, fittings, and customer appointments. Coordinate with tailors and production teams to ensure timely delivery of garments. Manage inventory of fabrics, accessories, and supplies; oversee procurement and stock control. Generate regular sales, operations and performance reports.
• Customer Experience: Maintain a polished, professional appearance as a brand representative. Deliver a premium, personalized client experience during all interactions. Resolve client concerns and ensure high satisfaction levels.
• Team Leadership: Lead and mentor boutique staff including sales personnel and tailors. Train new employees on customer service standards and product knowledge. Conduct performance evaluations and ensure operational discipline.
• Administrative Duties: Handle scheduling, reporting, vendor coordination, and basic admin tasks. Assist with planning in‑store events, trunk shows, and promotional activities.

What We Offer

Salary range: AED 8,000 – 10,000+. Other benefits: Opportunity to grow and lead a premium tailoring boutique in DIFC. Exposure to luxury clientele and bespoke tailoring. Supportive, creative, and dynamic work environment.

Requirements

• 3–7 years of experience in sales, retail operations, or boutique management (luxury fashion preferred).
• Strong communication, presentation, and interpersonal skills.
• Passion for menswear, fabrics, tailoring, and styling.
• Well‑presented, confident, and customer‑focused.
• Excellent organizational, multitasking, and reporting abilities.
• Ability to work independently in a high‑end boutique environment.
• Valid UAE driving licence is an advantage.
• Bachelor’s degree preferred but not mandatory.