Sales Coordinator at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai International Financial Centre; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel is seeking a Sales Coordinator to support their Sales Department by coordinating administrative tasks and assisting in sales activities. The ideal candidate should have strong IT skills, previous sales experience, and excellent organisational skills. The role involves managing schedules, preparing reports, and communicating with clients effectively.

Qualifications

• High proficiency in IT skills including Excel and PowerPoint.
• Previous experience in a sales role is essential.
• Excellent organisational and administration skills required.

Responsibilities

• Assist in selling guest rooms and catering services.
• Prepare sales-related documents and manage schedules.
• Coordinate meetings and maintain communication with clients.

Skills

IT skills

Organisational skills

Sales experience

Education

Relevant degree in sales or business discipline

Tools

Excel

PowerPoint

Word

Job description

Overview

A Sales Coordinator at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, plays a key role in supporting the Sales Department by coordinating and handling administrative tasks. The primary responsibility is to assist the Sales team in organizing and managing their sales activities.

What will I be doing?

• Answer client / bookers questions about property facilities/services (e.g. hours of operation, rates and room types, packages, promotions, entertainment, restaurants, etc.)
• Assist in selling guest rooms, catering services and banquet facilities as directed by the Director of Sales. Provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and performing clerical functions.
• Answer telephone and respond to caller inquiries in a pleasant manner
• Coordinate internally with the sales & marketing team
• Generate reports, prepare proposals, collect details, and coordinate with clients & suppliers
• Prepare sales-related documents throughout the sales process (e.g. proposals, contracts, banquet event orders, CVGR Letter)
• Manage and maintain the Director of Sales and Commercial Director’s schedule and travel arrangements
• Assist the sales team by managing schedules, filing important documents and communicating relevant information
• Arrange and coordinate meetings, events and appointments
• Meet with clients in the absence of the Director of Sales/Assistant Director of Sales/Sales Manager to convey details of the sale to the client
• Monitor, screen, respond to and distribute incoming communications
• Design, upload, extract and maintain customer databases
• Create and manage Company and Travel Agent profiles on the property management system
• Load and manage Rate Codes to the Hotel and link the negotiated rates to the correct company profiles
• Conduct research and collect data to prepare reports and documents
• Coordinate necessary arrangements with vendors relating to sales
• Ensure the adequacy of sales-related equipment or material are available at all times

What are we looking for?

• High level of IT skills, including Excel, PowerPoint, and Word
• Proactive approach to meeting deadlines and targets
• Excellent organisational and administration skills
• Previous experience in a sales role
• Relevant degree, in a sales or business discipline, from an academic institution

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!