Sales Consultant

Dubai, United Arab Emirates; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A foreign exchange service provider in Dubai is seeking a Sales Consultant to provide outstanding customer service and maximize sales. The ideal candidate will have retail and cash handling experience, strong customer service skills, and the ability to work independently or as part of a team. This role involves adhering to company policies, managing till stocks, and achieving KPIs in a dynamic environment.

Responsibilities

• Deliver excellent customer service.
• Maximize sales through the sales process.
• Understand features of Travelex product lines.
• Upsell and cross-sell whenever possible.
• Recognize signs of questionable transactions.
• Adhere to promotional marketing offers.
• Manage till stocks effectively.
• Achieve individual KPI targets.
• Investigate discrepancies in transactions.
• Ensure compliance with policies and procedures.
• Maintain store presentation standards.
• Contribute to team success.
• Complete required training in a timely manner.

Skills

Retail experience

Customer service skills

Numerical ability

Product knowledge

Computer systems proficiency

Teamwork ability

Attention to detail

Shift flexibility

English language skills

Job description

Sales Consultant

Travelex Foreign Coin Services Limited Dubai, United Arab Emirates

Role Purpose: To Offer Exceptional customer service whilst maximising all sales opportunities

Key Accountabilities

• Deliver excellent customer service
• Follow the sales process in order to maximize sales
• Understand features and benefits of all Travelex product lines
• Use every opportunity to upsell and cross-sell
• Recognize the warning signs of questionable transactions and mitigate possible effects of the sale
• Adhere to promotional marketing offers
• Manage till stocks
• Achieve individual KPI’s/target
• Fully investigate over and shorts (differences) and report
• Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
• Ensure compliance to legal and corporate requirements
• Maintain high standards of housekeeping and presentation of stores
• Contribute to the success of the team
• Complete training within required timelines

Role‑specific Experience and Skills

• Retail, cash handling and/or banking experience
• Good customer service skills
• Good numerical ability
• Good knowledge of product, services and procedures
• Demonstrated experience working with computer systems
• Ability to work independently as well as in a team environment
• Ability to handle routine activities with attention to accuracy and detail
• Flexibility to work different shifts and locations as required
• English language skills

General experience and personal qualities

• Self‑aware, open minded with a high degree of personal and professional integrity
• The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
• A strong record of performance delivery in their areas of expertise, through increased sales and /or performance against KPI’s
• The ability to analyze issues and solve problems
• Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex