Sales and Customer Care Associate - UAE National

Ounass; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury retail leader in Dubai seeks a Sales and Customer Care Associate to provide exceptional service and maximize sales opportunities. The ideal candidate should have a Bachelor's degree or Diploma, along with 2 years of customer service experience. Bilingual communication skills in Arabic and English are essential for ensuring customer satisfaction across multiple channels.

Qualifications

• 2 years of call centre/customer service experience.
• Fluent in both Arabic and English.

Responsibilities

• Act as the primary point of contact for all customers.
• Assist customers with all Level 1 inquiries via several channels.
• Maximize sales opportunities from all customer contacts.

Skills

Clear communication skills (Arabic and English)

Ability to use positive language

Willing to learn and grow

Committed to job responsibilities

Takes ownership for personal development

Education

Bachelor's degree or Diploma in any related field

Job description

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role

The Sales and Customer Care Associate will be responsible for ensuring every interaction exceeds our customer expectation. He/She will provide exceptional experience ensuring that all communication and actions taken delivers exceptional service maximizing every sales opportunity.

What you’ll be doing

• Act as the primary point of contact for all our customers.
• Liaise professionally with all internal departments over inquiries and issues raised by customers.
• Work independently and self‑motivated.
• Ensure that the in‑house processes and procedures are always adhered to.
• Always exceed customer expectations and provide solutions to problems.
• Friendly and tactful personality.
• Good time keeping.
• Hit KPI’s, productivity targets and sales targets.
• Assist customers with all Level 1 inquiries via several channels (email, telephone, WhatsApp, live chat and social media).
• Able to manage a CRM system to log and create cases.
• Communicate promptly any information to customers about their orders or inquiries with first time resolution.
• Help customers to register online and/or to process their orders.
• Deal with complaints and provide all information required for senior agents or TL to deal with the escalations.
• Handle customers with professionalism.
• Articulate with exceptional writing skills (including good spelling and grammar) in English and Arabic.
• Maintain a high level of service awareness at all time.
• Maximize sales opportunities deriving from all customer contacts.
• Identify high‑spending or priority level customers that can be passed to the Personal Shopping team.
• Manage in‑store inquiries seamlessly for the customer providing a full Omni Channel experience.

About you

Education/Certification and Continued Education

Bachelor’s degree or Diploma in any related field.

Years of Experience

2 years of call centre/customer service experience.

Knowledge and Skills

• Clear communication skills (Arabic and English).
• Ability to use positive language.
• Willing to learn and grow.
• Committed to the job responsibility.
• Takes ownership for own personal development.