Sales Agent - Room Service - Jumeirah Beach Hotel

DUBAI HOLDING; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in the UAE is looking for a Sales Agent for Room Service at their iconic hotel. The successful candidate will maximize sales through exceptional service, maintain in-depth knowledge of menu items, and ensure compliance with hotel policies. Proficient English communication skills and experience in up-selling are essential. Join a prestigious team dedicated to luxury hospitality.

Qualifications

• Exceptional customer service skills are required.
• Ability to up-sell and cross-sell effectively.
• Knowledge of relevant hotel management systems is preferred.

Responsibilities

• Maximize sales and profits through effective techniques.
• Maintain thorough knowledge of in-room dining menus.
• Adhere to hotel policies regarding Health and Safety.

Skills

Effective up-selling

Customer service

Communication

Knowledge of hotel facilities

Proficiency in English

Tools

Opera

Epicure

Hotsos

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity has arisen for a Sales Agent for Room Service to join Jumeirah Beach Hotel.

Responsibilities

• Maximize sales and profits through exceptional value and service, utilizing effective up-selling and cross-selling techniques throughout the hotel.
• Maintain a thorough knowledge of all in-room dining menu items and actively review relevant information such as hotel events and daily specials.
• Demonstrate an understanding of hotel facilities and become proficient in hotel management systems such as Opera, Epicure, and Hotsos.
• Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.
• Ensure compliance with hotel policies related to Fire, Health, Hygiene, and Safety, and possess a pleasant demeanor with proficiency in English and preferably additional languages. Familiarize oneself with the culture, behavior, and traditions to effectively address guest needs.
• Personalize guest interactions by greeting them by name and aiding as required, including knowledge of menu prices and up-selling opportunities.
• Promptly report any guest comments, complaints, or feedback to management and assess guest satisfaction levels.