Safety Agent - DoubleTree By Hilton Resort And Spa Marjan Island

Hilton; Ras Al Khaimah; On-site; AED 39,000 - 61,000; Full time

Job summary

Hilton is seeking a dedicated Safety Agent to protect guests and team members in Ras Al Khaimah. You will conduct patrols, assist investigations, and maintain detailed security records while providing exceptional guest service in a hospitality-focused environment.

Qualifications include a high school diploma and advantage in security or safety-related fields, with English proficiency and good communication and problem-solving skills. First Aid/CPR certifications are beneficial.

Qualifications

• High School Diploma or equivalent; security/health & safety qualification is a plus.
• Experience in safety, security, hospitality or customer service preferred.
• First Aid and CPR certification is an advantage.
• Good command of English; other languages a plus.
• Strong observation, communication, and problem-solving skills; stay calm under pressure.
• Commitment to maintaining a safe environment for guests and team members.

Responsibilities

• Conduct security patrols to identify safety risks and security threats.
• Assist with investigations and document findings for accurate reporting.
• Maintain accurate security reports and records.
• Respond to emergencies including safety hazards, fires, and medical incidents.
• Provide exceptional guest assistance with professionalism and efficiency.

Skills

Observation

Communication

Problem-solving

Multicultural awareness

Education

High School Diploma or equivalent

Security/Health & Safety qualification

Tools

First Aid

CPR

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Safety Agent– you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
• Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Qualifications

• High School Diploma or equivalent. A qualification in Security, Health and Safety, Emergency Response, or a related field is an advantage.
• Previous experience in safety, security, hospitality, or a customer service role is preferred.
• First Aid and CPR certification is an advantage.
• Good command of English; additional languages are an advantage.
• Strong observation, communication, and problem-solving skills, with the ability to remain calm and professional in challenging situations.
• A strong commitment to maintaining a safe and secure environment for guests, team members, and hotel facilities.
• A passion for hospitality and the ability to work effectively in a multicultural environment.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.