Royal Service Agent - Telephone Operator

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Ras al-Khaimah is seeking a guest service representative to handle guest requests and ensure a pleasant stay. The role requires strong communication skills and adherence to hotel standards. It is a full-time position with no remote work options available. Ideal candidates will excel in providing personal service and managing operational tasks effectively.

Qualifications

• Ability to handle guest requests efficiently and courteously.
• Strong communication skills and telephone etiquette.

Responsibilities

• Attend and handle all guest requests at the hotel.
• Answer and manage calls and messages properly.
• Ensure guests enjoy their stay with excellent personal service.
• Respect guest privacy and confidentiality.
• Report guest comments or complaints appropriately.
• Set up inventory and monitor supplies as requested.
• Follow emergency and security procedures.

Job description

• To attend and handle all guest requests received for internal services as per the hotel standards and procedures.
• To answer and handle calls and messages properly using the telephone etiquettes and Sofitel standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks front office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To carry out special projects according to given assignments.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved.
• To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
• To carry out any other reasonable duties as assigned by the Front Office Manager

Remote Work :

No

Employment Type :

Full-time