Rooms Controller (Front Office) | Waldorf Astoria Dubai Palm Jumeirah

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hotel chain is seeking a Rooms Controller in Dubai. The role demands managing room assignments, ensuring exceptional guest service, and coordinating with sales and housekeeping teams. Ideal candidates will have experience in luxury hotel operations and a passion for hospitality. Competitive salary and benefits included.

Benefits

Competitive starting salary

Reduced hotel rates

Discounts on products and services

Qualifications

• Minimum of 2 years in a Supervisory position in luxury hotel.
• Ability to manage multiple tasks and Guest requests.
• Ability to work well under pressure.

Responsibilities

• Manage assignments of rooms according to guest requests.
• Pre-register guests and prepare arrival packets.
• Communicate status of requests and changes to staff.
• Verify billing of guest requests.

Skills

Proven experience in Front Office operations

Passion for guest service

Excellent communication skills

Strong organizational skills

Problem-solving abilities

Fluency in English

Education

Diploma / Certificate in Hotel Management

Tools

Computer proficiency in Windows (Word, Excel, PowerPoint)

Job description

What are we looking for

Room Controllersserving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Proven experience in Front Office operations or similar role within a luxury hotel environment.
• Passion for guest service in a luxury setting.
• Excellent written and verbal communication interpersonal and leadership skills
• Highly organized results-oriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Fluency in English secondary language preferred
• Minimum of 2 years previous proven Supervisory position or equivalent in a luxury hotel or hospitality industry
• Must have the ability to handle a multitude of tasks and Guest requests
• Computer proficiency in a Windows environment (Word Excel PowerPoint)
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Diploma / Certificate in Hotel Management or equivalent

What benefits will I receive

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Waldorf Astoria Hotels & Resorts - offering the opportunity to visit extraordinary places with one singular experience.
Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations

EOE/AA/Disabled/Veterans

A Rooms Controller with Waldorf Astoria Hotels is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales Housekeeping and the Front office.

What will I be doing

You will assign rooms according to guest request and preferences whenever possible.

Pre-register designated guests and prepare arrival packets/key as required.

Review/Track/Accommodate requests for room/check out changes when possible communicate status to appropriate staff.

Review out of order/out of service rooms daily.

Ensure rates match market codes and document exceptions.

Verify and adjust billing of requests.

File guest paperwork or documentation.

Set up & process all check in & check outs.

Activate room keys.

Perform duplicate reservation checks block rooms run daily reports.

Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Receive record and relay messages accurately completely and legibly.

Be prepared to respond effectively to emergencies or unexpected situations that may impact guest accommodations such as power outages water leaks or security incidents.

Stay updated on industry trends best practices and guest feedback to identify opportunities for improving room operations and enhancing the guest experience. Implement innovative solutions to drive efficiency and exceed guest expectations.

Other duties as required by management.