Rooms Controller

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hospitality provider in Dubai is seeking an experienced Front Office staff member to manage room allocations and ensure guest satisfaction. Responsibilities include coordinating with various teams for room readiness, resolving guest issues, and maintaining records. Candidates must possess proven experience in the hospitality sector and strong communication skills.

Qualifications

• Proven experience in Front Office or Rooms Division in a hospitality setting.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Manage daily room assignments and inventory to maximize occupancy.
• Coordinate with Housekeeping and Reservations to ensure room readiness.
• Monitor VIP arrivals and special requests for personalized service.
• Resolve room-related issues promptly and professionally.
• Maintain accurate records of room status and changes.
• Collaborate with Front Desk and Sales teams for operational efficiency.

Skills

Organizational skills

Multitasking skills

Communication skills

Interpersonal skills

Job description

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Key Responsibilities

• Manage daily room assignments and inventory to maximize occupancy.
• Coordinate with Housekeeping and Reservations to ensure room readiness and accuracy.
• Monitor VIP arrivals, special requests, and group bookings to ensure personalized service.
• Resolve room-related issues promptly and professionally.
• Maintain accurate records of room status, upgrades, and changes.
• Collaborate with Front Desk, Concierge, and Sales teams to support operational efficiency.
• Analyze occupancy trends and provide reports to management.

Qualifications

• Proven experience in Front Office or Rooms Division in a hospitality setting.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.