Room Attendant - Holiday Inn & Suites Dubai Science Park

IHG Hotels & Resorts; Dubai; On-site; AED 22,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Holiday Inn & Suites Dubai Science Park is seeking a service-oriented Room Attendant to join our team in Dubai. You will clean and service guest rooms, change linens, and respond to guest requests while maintaining IHG standards.

Ideal candidates are physically fit, able to lift up to 23 kg, and flexible to a rotating schedule, including evenings and weekends. The role emphasizes cleanliness, efficiency, and outstanding guest care.

Qualifications

• Physically fit and able to stand, walk, and move during shifts.
• Capable of lifting up to 23 kg (50 lbs) safely.
• Able to bend, kneel, stretch, and perform repetitive movements.
• Basic literacy and numeracy; able to read instructions and complete records.
• Flexible to a rotating schedule, including evenings, weekends and public holidays.
• Ability to work independently while maintaining high standards of cleanliness and attention to detail.
• Positive attitude, reliability and commitment to guest service.

Responsibilities

• Clean and service assigned guest rooms, bathrooms, and corridors to IHG brand standards, ensuring areas are spotless and guest-ready.
• Change bed linen, make beds, replenish amenities, and ensure all room equipment is functioning.
• Conduct daily room inspections and report maintenance defects or safety hazards to the Housekeeping Supervisor.
• Respond to guest requests and deliver additional amenities as required.
• Maintain housekeeping carts, linen rooms, and storage areas in a clean, organized, stocked condition.
• Report and submit all lost and found items per hotel procedures and security requirements.
• Collaborate with the housekeeping team and other departments to ensure timely room availability and guest satisfaction.
• Identify and report damaged, stained, or worn linen and furnishings to maintain standards.

Skills

Physically fit

Stamina

Attention to detail

Teamwork

Flexible schedule

Guest service

Independent worker

Job description

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Holiday Inn & Suites Dubai Science Park, is looking for a service-oriented Room Attendant to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The Holiday Inn & Suites at Dubai Science Park has 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.

Your day to day

• Clean and service assigned guest rooms, bathrooms, and corridors to IHG brand standards, ensuring all areas are spotless, well-presented, and guest-ready
• Change bed linen, make beds, replenish guest amenities, and ensure all room equipment is functioning properly.
• Conduct daily room inspections and promptly report maintenance defects, damage, or safety hazards to the Housekeeping Supervisor.
• Respond efficiently and courteously to guest requests, delivering additional amenities and providing assistance as required.
• Maintain housekeeping carts, linen rooms, and storage areas in a clean, organized, and fully stocked condition.
• Report, record, and submit all lost and found items in accordance with hotel procedures and security requirements.
• Collaborate closely with the housekeeping team and other departments to ensure timely room availability, exceptional cleanliness standards, and outstanding guest satisfaction.
• Identify and report any damaged, stained, worn-out, or poor-quality linen, towels, furnishings, equipment, and guest amenities to ensure all rooms meet IHG cleanliness and presentation standards.

What We Need From You

• Physically fit and able to stand, walk, and move throughout the shift while performing housekeeping duties.
• Capable of lifting, carrying, pushing, and pulling items up to 23 kg (50 lbs) safely and efficiently.
• Able to bend, kneel, stretch, and perform repetitive movements required for room cleaning and servicing.
• Basic literacy and numeracy skills, with the ability to read instructions, complete records, and communicate effectively.
• Flexible to work a rotating schedule, including evenings, weekends, and public holidays.
• Ability to work independently while maintaining high standards of cleanliness, productivity, and attention to detail.
• Positive attitude, reliability, and a commitment to delivering excellent guest service.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality every day. It is what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.

There is so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What We Offer

• We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family. Let’s Go Further Together.