Risk Policy Manager – Customer Acquisition & Renewal

Astra Tech Group; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Job summary

Botim, a leading super app in the Middle East, is seeking a Risk Policy Manager to develop and optimise risk strategies across the lending lifecycle, including admission, approval, and credit limit management. The role partners with Growth, Marketing and Product to balance portfolio quality with customer growth and profitability, while maintaining strong risk controls.

If you have a background in consumer or digital lending and a data-driven mindset, this is an opportunity to shape risk policy

Qualifications

• Experience in credit risk policy, lending strategy, or risk management in consumer fintech.
• Strong understanding of admission, approval, limit management, and the lending lifecycle.
• Experience developing risk policies for new and existing customers.
• Strong analytical skills to interpret data, identify risk trends, and evaluate policy performance.
• Experience with data, risk modelling, or quantitative analysis to inform policy.
• Excellent stakeholder management across Risk, Product, Growth, and Marketing.
• Commercial mindset balancing risk controls with growth and profitability.

Responsibilities

• Develop and optimise customer admission and loan approval policies by risk indicators.
• Design application processes to improve data quality and information accuracy.
• Set differentiated credit limit strategies based on customer risk.
• Collaborate with Growth to enhance risk assessment using channel data.
• Develop policies for repeat borrowers based on behaviour and risk.
• Monitor policy performance to improve portfolio quality and profitability.

Skills

Credit risk policy

Lending strategy

Risk management

Data analysis

Risk modelling

Quantitative analysis

Stakeholder management

Commercial acumen

Job description

Role Summary:

Botim is a leading super app connecting millions of users across the Middle East and beyond through voice and video communication, digital payments and other everyday services.

We are looking for a Risk Policy Manager to develop and optimise risk strategies for both new and existing customers across the lending lifecycle. The role will focus on customer admission, loan approval, credit limit management, and risk-based marketing strategies to balance portfolio quality, customer growth, and profitability.

Responsibilities

New Customer Risk Policy

• Develop and optimise customer admission and loan approval policies by identifying key risk factors and risk indicators.

• Design and improve application processes to enhance customer quality and the accuracy of application information.

• Establish differentiated credit limit strategies based on customer risk profiles and identify opportunities to improve credit utilisation and acceptance rates while maintaining risk controls.

• Partner with Growth and Acquisition teams to enhance customer risk assessment using channel data and provide quantitative feedback to maintain acquisition quality.

Existing Customer & Renewal Risk Policy

• Develop and optimise loan approval policies for repeat borrowers based on customer behaviour and risk performance.

• Improve approval rates for low-risk customers while maintaining effective risk controls.

• Build and manage credit limit frameworks, with regular adjustments based on risk performance, customer activity, and repayment behaviour.

• Collaborate with Marketing and Growth teams to improve engagement, retention, and customer lifetime value through targeted risk-based strategies.

• Monitor policy performance and identify opportunities to improve portfolio quality, lending performance, and overall profitability.

Requirements

• Experience in credit risk policy, lending strategy, or risk management within consumer lending, digital lending, or fintech.

• Strong understanding of customer admission, credit approval, credit limit management, and the lending lifecycle.

• Experience developing and optimising risk policies for new and existing customers.

• Strong analytical skills, with the ability to interpret customer data, identify risk trends, and evaluate policy performance.

• Experience working with data, risk modelling, or quantitative analysis to support policy decisions.

• Strong stakeholder management skills, with the ability to collaborate across Risk, Product, Growth, and Marketing teams.

• Commercially minded, with the ability to balance risk control, customer acquisition, portfolio growth, and profitability.