Retail Support Specialist: Customer Experience & Sales

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 40,000 - 67,000; Full time

Job summary

Ace Hardware at Al-Futtaim Retail in Dubai is seeking a Support Staff member to maintain a clean, organized, and shoppable store environment that enhances the customer's shopping experience and supports sales targets.

The role requires at least secondary education and 2 years of retail experience; you will operate the POS system, handle cash, apply merchandising basics, and collaborate with front-line colleagues to drive store performance.

Qualifications

• Excellent customer service and communication skills.
• Proficiency in operating POS systems and handling cash transactions.
• Strong product knowledge and the ability to learn new product information quickly.
• Ability to work independently and as part of a team, coordinating with front-line colleagues.

Responsibilities

• Provide high-level customer service, both internal and external, by being aware of product categories and assisting customers in a professional manner.
• Ensure customers have a complete shopping experience by maintaining tidy and organized store areas.
• Operate the POS system with high accuracy, drive sales through effective merchandising and add-on selling.
• Learn product uses and benefits to advise customers accurately and apply merchandising principles for a visually appealing store.
• Assist in receiving deliveries and displaying goods according to procedures, ensuring products are available for purchase.
• Contribute to stock takes, seasonal launches, and store openings as required.

Skills

Customer service

POS systems

Product knowledge

Teamwork

Education

Secondary education

Job description

Ace Hardware at Al-Futtaim Retail in Dubai is seeking a Support Staff member to maintain a clean, organized, and shoppable store environment that enhances the customer's shopping experience and supports sales targets.

The role requires at least secondary education and 2 years of retail experience; you will operate the POS system, handle cash, apply merchandising basics, and collaborate with front-line colleagues to drive store performance.