Retail Store Manager

Junaid Perfumes; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Abu Dhabi is seeking a retail manager to oversee shop operations, achieve sales targets, and ensure exceptional customer service. The ideal candidate has a Bachelor’s Degree in Retail Management and 3–5 years of experience in the retail industry, particularly in perfumes or cosmetics. This role offers the opportunity to lead a dynamic team in a vibrant retail environment.

Qualifications

• 3–5 years of experience in retail, perfumes, or cosmetics industry.
• Strong leadership and team management skills.
• Proven track record of achieving sales targets.
• Knowledge of inventory and stock control principles.

Responsibilities

• Responsible for overall shop performance including Sales and Stock.
• Lead, motivate, and manage the sales team to achieve monthly sales targets.
• Ensure exceptional customer care and handle complaints.
• Maintain inventory levels and conduct audits.
• Prepare reports on sales and staff performance.

Skills

Leadership

Customer service

Inventory management

Sales target achievement

Team management

Education

Bachelor’s Degree in Retail Management or related field

Tools

POS systems

MS Office

Job description

Main Responsibilities

Profit & Loss Responsibility

• Responsible for overall shop performance including Sales, Stock, and Staff.
• Manage rentals/lease discounts in coordination with Head Office, Country Manager, and mall management.
• Ensure shop timing aligns with mall regulations.

Sales & Team Leadership

• Lead, motivate, and manage the sales team to achieve monthly sales targets.
• Conduct staff training on product knowledge, customer service, and operational procedures.
• Supervise staff attendance, schedule shifts, and manage fair staff rotation.
• Conduct performance evaluations and provide constructive feedback.
• Ensure inter-store or temporary staff transfers are executed properly with coordination with ASM/CM and HR.

Customer Service

• Ensure exceptional customer care and assistance according to the Shops Operations Manual.
• Handle and resolve customer complaints promptly.
• Provide product consultations and brief customers on newly launched products.
• Foster a welcoming and professional shopping environment.

Inventory & Stock Management

• Maintain reasonable stock levels, office supplies, and implement FIFO (First In First Out) system.
• Monitor stock receipts, transfers, tester/damage issuance, and ensure proper sale entries in the system.
• Conduct regular audits and coordinate with ASM/CM for inventory adjustments.
• Monitor slow-moving products and implement strategies to sell them efficiently.
• Ensure proper sampling of fragrance strips as per company guidelines.

Visual Merchandising

• Ensure shop displays and décor comply with company standards.
• Create visually appealing product displays to attract customers.
• Maintain cleanliness, organization, and uniformity of the store environment.

Administrative & Operational Duties

• Prepare reports on sales, inventory, and staff performance.
• Handle cash management including daily sales reconciliation, petty cash, and deposits.
• Ensure compliance with internal audit protocols and participate in monthly audits.
• Conduct stock handover/clearance for staff resignations, transfers, or vacations.
• Implement company policies, operational procedures, and manuals without deviation.
• Coordinate marketing initiatives and sales promotions in-store.
• Ensure CCTV and security systems are operational at all times.
• Monitor and report anomalies with fixed assets, stock, or operational processes.
• Ensure all communications from HQ are strictly followed.

Qualifications & Experience

• Bachelor’s Degree in Retail Management, Marketing, or related field.
• 3–5 years of experience in retail, perfumes, or cosmetics industry.
• Strong leadership and team management skills.
• Proven track record of achieving sales targets.
• Knowledge of inventory, stock control, and merchandising principles.
• Strong customer service and interpersonal skills.
• Proficiency in POS systems and MS Office.