Retail Operations Specialist

Confidential Careers; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

A retail operations company in Abu Dhabi is seeking an experienced Associate Manager, Retail Operations. This role oversees daily operations, tenant compliance, and customer experience. Candidates should have 6–8 years of experience in retail or property management, a relevant degree, and strong communication skills. Proficiency in MS Office and operational budget management is essential. Join us in enhancing operational excellence in a dynamic environment.

Qualifications

• 6–8 years’ experience in retail/mall operations, property management, or hospitality operations.
• Strong understanding of mall/retail operational standards and tenant management.
• Ability to resolve operational challenges with a customer-focused mindset.

Responsibilities

• Serve as the primary operational contact for tenants.
• Conduct regular tenant and facility inspections for compliance.
• Oversee daily retail property operations and customer experience.

Skills

Retail compliance

Stakeholder management

Data analysis

Communication

Education

Bachelor’s degree in Business, Facilities Management, Real Estate

Tools

MS Office

Job description

We are seeking a Associate Manager, Retail Operations to oversee and manage all aspects of retail operations across our portfolio, ensuring smooth day-to-day operations, tenant compliance, and exceptional customer experience. This role acts as the key liaison between tenants and the landlord, maintaining operational excellence and supporting overall asset value.

Key Responsibilities

• Serve as the primary operational contact for tenants
• Conduct regular tenant and facility inspections for compliance
• Oversee daily retail property operations and customer experience
• Coordinate with FM, housekeeping, and security teams
• Ensure cleanliness, safety, and service quality across common areas
• Prepare and implement mall readiness plans, opening schedules & campaigns
• Monitor and renew permits, insurance, and authority approvals
• Support audits, inspections, and incident investigations
• Assist in preparing and managing annual OPEX & service charge budgets
• Analyze financial performance and control operational costs
• Coordinate service charge allocations, recoveries & financial forecasts
• Collaborate with Leasing, Marketing, RDD & FM teams on updates and planning
• Prepare operational performance reports and tenancy updates

Key Skills & Qualifications

• Bachelor’s degree in Business, Facilities Management, Real Estate, or related field (Master’s preferred)
• 6–8years’ experience in retail/mall operations, property management, or hospitality operations
• Strong understanding of mall/retail operational standards, tenant management & facility management principles
• Excellent knowledge of retail compliance, authority requirements, permits and approvals (UAE experience preferred)
• Proven ability to manage OPEX budgets, service charges & financial reconciliations
• Strong communication and stakeholder‑management skills
• Ability to resolve operational challenges with a customer‑focused mindset
• Skilled in reporting and data analysis to support decision‑making
• Ability to work under pressure and manage multiple priorities
• Proficiency in MS Office and relevant property management systems (CAFMs, ERP platforms, etc.)