Retail Operations Manager

Cygnify; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A large global retailer in Dubai is seeking a Retail Operations Manager to oversee the operations of 25 stores. The ideal candidate will have 5–8 years of retail operations experience, manage a team of over 100 staff, and drive sales while ensuring operational excellence. Responsibilities include managing daily operations, stock replenishment, and leading marketing initiatives. This position requires strong commercial and negotiation skills.

Qualifications

• 5–8 years’ experience in retail operations or multi-store management.
• Proven track record of managing large teams and store networks.
• Experience in P&L ownership and sales forecasting.

Responsibilities

• Manage day-to-day operations of 25+ retail stores.
• Drive sales performance, P&L ownership, and KPI achievement.
• Lead, train, and motivate a team of 100+ employees.

Skills

Commercial skills

Analytical skills

Negotiation skills

Job description

Role: Retail Operations Manager

Location: Dubai, UAE

We are partnering with a large global retailer who is seeking a Retail Operations Manager to manage their 25 stores. The ideal candidate will drive sales, ensure operational excellence, and lead a team of 100+ staff while delivering exceptional customer experience.

Key Responsibilities

• Manage day-to-day operations of 25+ retail stores.
• Drive sales performance, P&L ownership, and KPI achievement.
• Oversee stock replenishment, seasonal launches, and promotions.
• Lead, train, and motivate a team of 100+ employees (4–5 direct reports).
• Ensure strong stakeholder management with HQ, mall management & PR.
• Implement marketing & branding initiatives in coordination with HQ.

Requirements

• 5–8 years’ experience in retail operations / multi-store management.
• Proven track record of managing large teams and store networks.
• Strong commercial, analytical, and negotiation skills.
• Experience in P&L ownership and sales forecasting.
• Open to travel and willing to work on weekends.