Retail Manager

Management Solutions International MSI; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A retail management firm is currently seeking a Retail Manager in Ras Al Khaimah. The role entails overseeing operations across multiple stores, managing staff, ensuring sales targets are met, and enhancing customer service experiences. The ideal candidate should have 5-10 years of retail management experience with strong leadership and analytical skills. This position offers a challenging opportunity to drive performances across multiple locations.

Qualifications

• Proven experience in retail management spanning 5-10 years.
• Strong analytical skills in sales trends and market analysis.
• Excellent leadership and staff management abilities.

Responsibilities

• Supervise daily activities across multiple stores to ensure operational excellence.
• Develop and implement standard operating procedures for consistent service quality.
• Set and monitor sales targets and analyze performance across store outlets.
• Work with procurement for efficient inventory and stock management.
• Ensure customer service quality and manage escalated complaints effectively.

Skills

Leadership

Customer Service

Sales Analysis

Inventory Management

Visual Merchandising

Job description

Candidates based locally will be contacted.

Location : Ras Al Khayma

Experience : 5-10 Years

Title : Retail Manager

Key Deliverables :

1. Multi-Store Operational Oversight

• Supervise all daily activities across the stores managed by TKC including open / close procedures, cleanliness, and customer service.
• Develop and implement Standard Operating Procedures (SOPs) to ensure consistent operational practices and service quality across all stores.
• Conduct regular walkthroughs of each outlet to ensure standards, branding, and service delivery are maintained.
• Coordinate with mall management for logistical and operational issues (e.g., maintenance, events, mall promotions, etc.).
• Ensure all stores adhere to legal, safety, and company policies.

2. Staff Management

• Manage and oversee all store staff, including store supervisors, sales staff, cashiers, and stock handlers, including first-level grievance handling.
• Develop staffing plans, manage recruitment, training, shift schedules, and replacements across stores.
• Act as a key mentor and escalation point for store-level challenges.
• Train staff on emergency protocols, theft prevention, and loss control.
• Evaluate staff performance and recommend promotions, warnings, or terminations.

3. Sales & KPI Achievement

• Set and monitor sales targets (daily, weekly, monthly, quarterly, and annually) for each outlet, ensuring overall store sales targets are met.
• Arrange regular sales meetings with the team to review performance, share updates, and align on targets.
• Analyze sales trends across categories/products and implement strategies to boost footfall and conversion rates.
• Ensure effective execution of promotions, upselling, and cross-selling strategies.
• Conduct competitor analysis and monitor market trends to ensure local relevance.

4. Inventory & Stock Control

• Work with central warehouse or procurement team to manage inventory flow.
• Monitor fast-moving and slow-moving items and optimize stock transfers across stores to maintain availability.
• Ensure all stores conduct regular stock audits and maintain accurate inventory records.

5. Visual Merchandising, Brand Compliance & Marketing

• Ensure brand guidelines are consistently followed in all stores.
• Coordinate seasonal setups, promotional displays, and product placements.
• Conduct random checks to ensure stores are well-presented and brand-compliant.
• Plan and implement seasonal campaigns, new product launches, in-store promotions, and coordinate visual merchandising with store teams.
• Coordinate with the Marketing Manager to align social media strategies and campaigns with store operations and business objectives.

6. Customer Experience & Service Quality

• Ensure each store delivers a consistent and high-quality customer service experience.
• Resolve escalated customer complaints across any store.
• Organize customer feedback systems to drive service improvements.

7. Reporting

• Prepare weekly/monthly reports on sales, staffing, stock, customer feedback, and store performance.
• Manage store-level expenses such as petty cash, consumables, overtime, etc.
• Assist in budgeting and ensure cost control without compromising standards.