Retail Manager

Middle East Retail Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Dubai is seeking a Retail Manager for Luxury Brands to drive business growth and enhance customer experience. This role involves strategic planning, operational management, and team leadership for brands Nous and Pylones. The ideal candidate should have a strong background in retail management and proven ability to deliver financial objectives. Competitive compensation package offered.

Qualifications

• Proven experience in strategic leadership and operational management in retail.
• Ability to analyze market trends and customer preferences.
• Experience in team leadership and staff development.

Responsibilities

• Drive business growth and profitability for luxury brands.
• Oversee daily operations and strategic planning for both brands.
• Ensure exceptional customer experience and manage staff development.

Skills

Strategic planning

Customer experience management

Operational management

Team leadership

Financial management

Job description

The Retail Manager – Luxury Brands, will take full ownership of Nous and Pylones, acting as the strategic and operational leader for both brands. This role encompasses driving business growth, ensuring exceptional customer experiences, maintaining operational excellence, and delivering financial objectives. The Retail Manager will also oversee staff development and be responsible for the strategic positioning and performance of both brands.

Strategic Leadership:

• Develop and implement strategic plans to drive growth and profitability for Nous and Pylones.
• Analyze market trends and customer preferences to ensure both brands remain competitive and innovative.
• Lead initiatives for store expansions, relocations, or other major operational changes.

Full Business Ownership:

• Assume end-to-end responsibility for all aspects of Nous and Pylones, from daily operations to long-term planning.
• Collaborate with senior management to align brand strategies with overall business objectives.
• Represent Nous and Pylones in cross-functional meetings and provide regular updates on performance and plans.

Store Operations Management:

• Work closely with store managers to ensure both stores stores operate efficiently, delivering exceptional service while adhering to company policies and standards.
• Monitor KPIs, including sales, customer satisfaction, and operational efficiency, and implement corrective actions when needed.

Team Leadership and Development:

• Inspire and lead store teams to exceed sales and service goals.
• Identify talent and implement training programs to nurture future leaders within both brands.
• Conduct regular staff evaluations and foster a positive, collaborative work environment.
• Manage budgets for Nous and Pylones, ensuring financial health and profitability.
• Monitor expenses and implement cost-saving measures without compromising quality or customer experience.
• Provide accurate sales and financial reporting to senior management.

Inventory and Merchandising:

• Oversee inventory levels, ensuring optimal stock availability while minimizing excess.
• Work closely with suppliers to ensure timely deliveries and negotiate favorable terms.
• Collaborate with the buying and merchandising team to stay ahead of the curve in product sourcing, focusing on hype products, hard-to-attain items, and fast-moving products to maintain a competitive edge.
• Partner with the marketing team to create compelling store displays that reflect the unique identities of Nous and Pylones.

Customer Experience:

• Champion a customer-centric culture across both brands, ensuring an exceptional shopping experience.
• Address and resolve customer complaints effectively, maintaining high levels of satisfaction and loyalty.

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