Retail CX Analytics Pro: Insights & Improvements

شركة الدار العقارية ش.م.ع; Abu Dhabi; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading retail management company is seeking a Customer Experience Analyst to enhance customer satisfaction by analyzing feedback and delivering actionable insights. This role involves monitoring customer service performance, coordinating initiatives, and engaging with stakeholders across mall locations. Ideal candidates will have 3–5 years of experience in customer experience or related fields, strong analytical skills, and a bachelor's degree in a relevant discipline.

Qualifications

• 3–5 years in Customer Experience, Data Analytics, Market Research, or related fields.
• Retail, shopping mall, or hospitality experience preferred.
• Strong communication and presentation skills.

Responsibilities

• Analyze customer feedback from various sources to prepare actionable insights.
• Monitor and manage customer tickets and complaints, ensuring timely resolutions.
• Assist in planning and execution of CX activations and initiatives.

Skills

Data analytics

Qualitative & quantitative research

Customer journey mapping

Stakeholder influence

Education

Bachelor’s degree in Business, Marketing, Statistics, Data Analytics

Tools

Qualtrics

Power BI

Tableau

Job description

A leading retail management company is seeking a Customer Experience Analyst to enhance customer satisfaction by analyzing feedback and delivering actionable insights. This role involves monitoring customer service performance, coordinating initiatives, and engaging with stakeholders across mall locations. Ideal candidates will have 3–5 years of experience in customer experience or related fields, strong analytical skills, and a bachelor's degree in a relevant discipline.