Retail Business Control Officer

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 200,000 - 320,000; Full time

Job summary

Abu Dhabi Islamic Bank in Dubai seeks a Retail Business Control Officer to oversee governance, compliance and risk management for the retail banking division. You will ensure regulatory and policy adherence while supporting business goals.

Responsibilities include monitoring KRIs, conducting process reviews, implementing controls, and delivering risk-based reporting to senior management. Collaboration with teams and GIA is required to meet CAP timelines and strengthen BCM controls.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a related field.
• Proven understanding of governance, risk management and internal controls.
• Knowledge of regulatory requirements and control frameworks in retail banking.

Responsibilities

• Overseeing governance and compliance of retail banking operations to mitigate risk.
• Monitor KRIs, conduct process reviews, and implement control improvements.
• Develop and maintain control processes; conduct control testing per RCSA cycle.
• Prepare reports on operational control performance and compliance to senior management.
• Support GIA recommendations, CAP targets, and BCM-related actions.

Education

Bachelor's degree in Business, Finance, Accounting, or a related field

Job description

Job description

Role : Retail Business Control Officer
Location : Dubai

Role Purpose:
Overseeing and ensuring the effective governance and compliance of retail banking operations. This role ensures that the retail banking division adheres to regulatory requirements, internal policies, and risk management frameworks, while supporting the achievement of business goals. The officer will monitor, assess, and implement controls to mitigate operational risks, identify areas of improvement, and maintain a strong culture of compliance and operational efficiency

Key Accountabilities of the role

Risk Management & compliance

• Assess and monitor retail banking activities to identify potential risks and ensure compliance with all regulatory and internal policies.
• Monitoring KRIs and ensure scoring as per defined cycles.
• Conduct regular Reviews of retail banking processes to verify adherence to controls and compliance standards.
• Ensure proper implementation of risk mitigation strategies in retail units.
• Investigate and address any non-compliance or control weaknesses, recommending corrective actions where necessary

Process Improvement

• Identify and recommend process enhancements for improving efficiency, reducing operational risk, and enhancing customer satisfaction.
• Collaborate with other departments to design and implement effective business controls across retail banking operations.
• Analyze business performance and trends to identify areas for improvement and optimize operational workflows.

Control Implementation & Monitoring

• Develop and maintain key control processes for retail banking services and activities.
• Conducting Control Testing across Retail Banking (Excluding Branches) as per defined RCSA Cycle.
• Monitor compliance with control frameworks and provide reports on performance, findings, and recommendations.
• Ensure effective documentation and implementation of all business control processes.

Reporting and Communication

• Prepare and present detailed reports on operational control performance, compliance status, and any significant issues to senior management.
• Work closely with business units to align control objectives with strategic goals and report on progress.

Support

• Support RBG units where required, in complying to GIA and 2nd LOD recommendations.
• Follow up on issues raised and recommendations made by GIA within assigned departments & monitor CAP target dates.
• Follow up and Ensure that Business Units conduct the GAP Assessments.
• Review Actions for Non-Compliant and Partially Compliant Obligatory Rules, and ensure wording, criticality, and due dates are clear and achievable.

Coordinate BCM for RBG

• Oversight and ensure an up-to-date BIA and BCP across Retail Control and Governance Department.
• Follow up to ensure off site testing done as per schedules.
• Coordinate with BCM Department to obtain RBG completion rate for Management Reporting

Specialist Skills / Technical Knowledge Required for this role

• Bachelor's degree in Business, Finance, Accounting, or a related field.