Restaurant Supervisor - Dubai Festival City

Shamal Holding; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading investment firm in Dubai is seeking a Restaurant Supervisor for their Dubai Festival City branch. The ideal candidate will have over 3 years of experience in the food and beverage industry. Key responsibilities include directing daily operations, ensuring compliance with brand standards, and providing excellent customer service. This role is critical in maintaining operational excellence and team leadership.

Qualifications

• Minimum of 3 years’ experience in the food and beverage industry in a dynamic environment.

Responsibilities

• Leads Crew Members and directs all daily operations of the restaurant.
• Excels in performing all Crew Member tasks.
• Maintains fast, accurate service and excellent customer experience.
• Ensures compliance with cleanliness, organization, food safety, and customer accessibility standards.

Skills

Leadership

Customer service

Food safety

Teamwork

Education

College Level or Bachelor's degree in Hospitality Management

Job description

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know‑how and connections, to deliver long‑term value wherever we operate.

This role falls under our Five Guys umbrella. As our Five Guys team continues to grow, we’re in search of a Restaurant Supervisor for our Dubai Festival City, Dubai Branch. The supervisor will perform all of the duties performed by the Crew Members, with additional responsibility for directing the daily operations of the restaurant in the absence of the Restaurant General Manager and Assistant Restaurant Manager, ensuring compliance with the company and brand standards in all areas of operation.

• Leads Crew Members and directs all daily operations of the restaurant in the absence of the Restaurant General Manager or Assistant Manager, including supervising employee training, opening and closing the store, safeguarding all cash and takings, ensuring all food preparation is complete, and managing employee breaks and shift changes.
• Excels in performing all Crew Member tasks.
• Maintains fast, accurate service, ensures an excellent customer experience, and ensures all products are consistent with the brand standards.
• Makes sure the restaurant adheres to company, local municipality and brand standards regarding cleanliness, organization, food safety and customer accessibility.
• Works as a team player to support other employees in completing their tasks.
• Offers friendly, fast and efficient customer service.
• Carries out any other reasonable tasks as assigned by management.

Preferred Educational Qualifications And Professional Certifications

• College Level or Bachelor's degree in Hospitality Management.

Experience

• Minimum of 3 years’ experience in the food and beverage industry and reporting in a fast‑paced and dynamic environment.

For more information about Shamal, please visit our LinkedIn page https://www.linkedin.com/company/shamalholding/.

Note Due to a high influx of profiles, only shortlisted candidates will be contacted.