Restaurant Hostess

Alabbar Enterprises & ANOTHER; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Customer Service Representative to be the first point of contact for customers, managing reservations and ensuring a memorable dining experience. The ideal candidate will have previous experience in hospitality, excellent English communication skills, and the ability to handle stressful situations with poise. This role offers a supportive team environment and opportunities for career growth.

Benefits

Supportive and friendly team

Career growth opportunities

Competitive salary and benefits

Qualifications

• Previous experience in a similar role or in the hospitality industry.
• Good organizational skills and attention to details.

Responsibilities

• Manage reservations using our online system.
• Coordinate with kitchen and wait staff for smooth operations.
• Handle customer inquiries and complaints professionally.
• Ensure customer satisfaction by providing excellent service.
• Show guests to their tables and introduce the concept.

Skills

Excellent English communication skills

Interpersonal skills

Organizational skills

Ability to handle stressful situations

Attention to detail

Tools

Restaurant reservation systems

CRM system

Job description

Dubai Full time ONSITE

Our Story

Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&B concepts like Social House, Karak House, Angelina, Gia, Markette, Two Bistro, Caya, Parka, Krema, Carpo, Ganache Chocolatier, The Good Hood Kitchen, Klay by Karak and Kuku under its umbrella. An entity with lifestyle and retail endeavours and a passion for distinction - moments – growth. Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests. The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.

Job Summary

You will be the first point of contact for our customers, setting the tone for their dining experience. You will be responsible for managing reservations, coordinating with the kitchen and wait staff, and ensuring customer satisfaction.

Job Responsibilities

• Manage reservations using our online system. Comfortable with using CRM system.
• Coordinate with kitchen and wait staff to ensure smooth operation.
• Handle customer inquiries and complaints professionally.
• Ensure customer satisfaction by providing excellent customer service.
• Answering phone calls according to company standard procedures.
• Relaying information regarding allergies and other guest requests to the service staff.
• Showing the guest to the table and introducing the concept.
• Accommodating special seating requests whenever possible.
• Being knowledgeable about all the menu items, ingredients and recommendations.

Job Requirements

• Previous experience in a similar role or in the hospitality industry.
• Excellent English communication and interpersonal skills.
• Ability to handle stressful situations and remain calm under pressure.
• Good organizational skills and attention to details.
• Knowledge of restaurant reservation systems.

What We Offer3>

• A supportive and friendly team.
• Career growth opportunities.
• Competitive salary and benefits.