Resort Services Agent

Remote DXB; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Job summary

The Ritz-Carlton in Ras Al Khaimah is seeking an attentive Reservation Agent to manage guest inquiries, process reservations, and uphold luxury service standards. You will identify guest needs, explain policies, and coordinate with the front desk to ensure seamless stays.

Ideal candidates communicate clearly, build rapport with guests, and maintain professionalism in line with The Ritz-Carlton’s Gold Standards.

Qualifications

• Requires clear, professional communication with guests and colleagues.
• Demonstrates strong interpersonal abilities to build guest rapport.
• Able to convey policies and rates clearly to callers.
• Maintains confidentiality and adheres to luxury service standards.

Responsibilities

• Process reservation requests, changes, and cancellations via phone, fax, or mail.
• Identify guest needs and determine appropriate room types and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Document special requests and answer questions regarding property facilities.
• Utilize sales techniques to maximize revenue.
• Input and access data within the reservation system accurately.
• Follow proper escalation procedures for guest concerns.
• Maintain professional appearance and adhere to company policies and confidentiality standards.
• Welcome guests according to luxury service standards and anticipate service needs.

Skills

Communication skills

Interpersonal skills

Professional language

Guest service mindset

Education

High school diploma or GED

Job description

Responsibilities

• Process reservation requests, changes, and cancellations via phone, fax, or mail
• Identify guest needs and determine appropriate room types and rates
• Explain guarantee, special rate, and cancellation policies to callers
• Document special requests and answer questions regarding property facilities
• Utilize sales techniques to maximize revenue
• Input and access data within the reservation system accurately
• Follow proper escalation procedures for guest concerns
• Maintain professional appearance and adhere to company policies and confidentiality standards
• Welcome guests according to luxury service standards and anticipate service needs

Requirements

• High school diploma or G.E.D. equivalent
• Ability to communicate using clear and professional language
• Ability to move, lift, or carry objects weighing up to 10 pounds
• Strong interpersonal skills to develop positive working relationships

About the Company

The Ritz-Carlton is a global leader in luxury hospitality. Our Ladies and Gentlemen create exceptional experiences by delivering excellence in care and comfort, guided by our legendary Gold Standards.